OET Listening Part B: كيف تجد الغرض والفكرة الرئيسية والخطوة التالية في مقاطع بيئة العمل القصيرة

في OET Listening Part B تستمع إلى ستة مقاطع قصيرة من بيئات الرعاية الصحية، وتجيب عن سؤال واحد بثلاثة خيارات لكل مقطع. كثير من الأسئلة يسأل لماذا يتحدث الشخص، أو ما الذي يقلقه، أو ما الذي يجب أن يفعله المستمع بعد ذلك. أما الخيارات الخاطئة فتأتي غالبًا من الموضوع أو الخلفية أو من شيء استبعده المتحدث صراحةً. التقط الطلب أو القلق أولًا، ثم تحقّق من الكلمات التي تقيّده: first وif وunless وbefore. هذا الدليل للممرضين والأطباء الذين يبلغ مستوى إنجليزيتهم فوق المتوسط (B2) أو أعلى.

لمن هذا المقال؟

الممرضون والأطباء الذين يفهمون كل كلمة في مقطع Part B ومع ذلك يختارون الخيار الخطأ.
المرشحون الذين يميلون إلى الخيار الذي يكرر أكبر عدد من الكلمات التي سمعوها.
المهنيون الذين يريدون أيضًا أن تكون إحاطاتهم وتسليمهم للمناوبات أسهل في التنفيذ.
مبكر جدًا: إذا كنت ما زلت تخسر علامات في تفاصيل استشارات Part A، فابدأ بدليل Part A (الرابط أدناه).
سهل جدًا: إذا كانت إجاباتك في Part B صحيحة بثبات، فانتقل إلى التسجيلات الأطول في Part C (الرابط أدناه).

افتح الصفحات النموذجية

بطاقات الكلمات

Personal · a message you misunderstood

Think of a time you misunderstood an instruction at work or in your studies. Was the problem the speaker, the situation or you?

Useful: ‘I thought I’d been asked to…, but in fact…’ · ‘What confused me was…’ · ‘Looking back, the problem was…’

Personal · your own style

When you pass on information to a colleague, do you usually start with the background or with the main point? Why?

Useful: ‘I tend to start with…’ · ‘It depends on how urgent…’ · ‘I find that if I…, people…’

Professional practice · briefings

What makes a team briefing or handover useful in your workplace, and what makes it a waste of time?

Useful: ‘The most useful briefings are the ones that…’ · ‘What really slows things down is…’ · ‘For example, …’

Professional practice · repeating back

Should colleagues always be asked to repeat back an instruction, or can that feel patronising to experienced staff?

Useful: ‘I can see why…, but…’ · ‘It might feel…, unless…’ · ‘In my experience, experienced staff…’

Big idea · clarity and completeness

Is it more important for a workplace message to be clear or to be complete? Can it always be both?

Useful: ‘I’d put clarity first, because…’ · ‘There’s always a trade-off between… and…’ · ‘That’s true only if…’

المحادثة

narrator Extract one. Maya briefs reception staff about a temporary room change.

Maya The usual waiting area is being cleaned this morning, so visitors for booked appointments should wait in Room Two, opposite reception. The appointment list has not changed, and nobody needs to cancel or make a new booking. Please greet people as usual, then explain where they should sit. We have put a sign on the door, but I do not want anyone to feel uncertain if they miss it. This is just for this morning. I will let you know when the regular waiting area is available again.

narrator Extract two. Owen asks a colleague to remind their team about a revised staff meeting.

Owen The meeting is now at eleven rather than ten. The new invitation has gone out, but I am concerned that some people still have the old time in their calendars. Could you remind your team to check the updated invitation? The agenda is unchanged and we still expect to finish within half an hour. There is no need to prepare a different report. I just want everyone to arrive together, rather than half the group coming an hour early.

narrator Extract three. Maya speaks to a colleague about language support.

Maya A visitor requested language support when the appointment was arranged. Before I call back to confirm the practical details, could you check that the booking appears on the support-service list? We do not need a new leaflet, and I am not asking you to translate anything yourself. The request has already been made; this is simply a check that it has been recorded. If you cannot find it, let me know so I can contact the service through the usual channel.

تركيب الجملة

1
Choose the words that complete the sentence from the article.
The practical message came last, ______ there was time.
اعرض الإجابة والشرح
if
If introduces a condition: the message came last only when there was time for it. Unless would reverse the meaning.
2
Choose the words that complete the sentence from the article.
Background comes afterwards, and ______ someone asks for it.
اعرض الإجابة والشرح
only if
Only if limits the action to one condition: no request, no background. Unless and even if would change the meaning.
3
Choose the words that complete the sentence from the article.
Conditions are stated together with the instruction, not separately: “Use the side entrance ______ the lift is repaired”.
اعرض الإجابة والشرح
until
Until + clause gives the time limit of an instruction: it applies up to the moment the lift is repaired. During and by cannot introduce a clause here.
4
Choose the words that complete the sentence from the article.
Colleagues are asked to repeat back any action that applies to them ______ the briefing ends.
اعرض الإجابة والشرح
before
Before + clause places the action earlier than another event. During needs a noun, and until would describe a continuous action.
5
Choose the words that complete the sentence from the article.
They also agreed that “a concern” would always be followed by what staff should do about it, ______ the answer was genuinely “nothing yet; we’ll update you tomorrow”.
اعرض الإجابة والشرح
unless
Unless introduces an exception to the general rule (= except if); if would reverse the meaning.
6
Choose the words that complete the sentence from the article.
People worry less about an uncertain situation ______ they know when they will hear more.
اعرض الإجابة والشرح
once
Once + present simple means ‘as soon as / after’: the worry reduces from the moment they know.

تدريبات إضافية

Model the strategy before practice

Purpose is the reason for speaking

Separate the message’s purpose from the topic it mentions.
The lift is being repaired, so please direct visitors to the other entrance. Topic: lift repairs. Purpose: tell staff how to redirect visitors.

Concern is not always a direct command

Listen for what could go wrong and why it matters.
I am worried that the new signs are easy to miss. The concern is visibility, not the colour of the walls.

Qualifier

A word such as only, until or unless limits the message.
Use the side entrance until noon. This instruction is temporary, not a permanent change.

Choose and justify with evidence

1
Extract 1: Why is Maya speaking to the reception team?
اعرض الإجابة والشرح
To ask them to guide visitors to a temporary waiting area
The extract explains that the usual waiting area is unavailable and asks staff to direct visitors to Room 2; appointments continue.
2
Extract 2: What is Owen mainly concerned about?
اعرض الإجابة والشرح
Staff missing a changed meeting time
He says the old time is still in some calendars and asks staff to check the updated invitation.
3
Extract 3: What does Maya want her colleague to do?
اعرض الإجابة والشرح
Confirm that the requested language-support booking is listed
Maya asks for a booking check and says no new leaflet or independent translation is needed.

Model the strategy before practice

Background explains; the main point guides

Ask what a colleague should remember after the exchange.
We tried two layouts last month. From Monday, use the single-page form. The trial is background; the new form is the action.

Examples do not define the whole message

A list can illustrate a broader category.
Pens and folders are examples of supplies; a message about checking supplies is not only about pens.

Contrast changes emphasis

But and however can redirect the point.
The old procedure is familiar, but the updated version removes duplicate entries. Familiarity is acknowledged; use of the update is the message.

After listening: full transcript

narrator Extract one. Two colleagues discuss a revised administrative form.

Maya Some staff still prefer the old form. They know where every box is.

Owen I understand that. We tried different layouts last month before choosing this one. From Monday, though, everyone should use the updated form. It removes the section that repeated information already on the first page. Nobody needs to rewrite previous records, and the old examples can stay in the training folder for reference. For new entries from Monday onward, the updated form is the one to use.

narrator Extract two. Maya explains how to report low supplies.

Maya We have received several separate messages about supplies. One person mentioned pens and another mentioned folders, but those are only examples. Before we place an order, please add anything running low to the shared supplies list. That will let us see the whole picture and avoid ordering the same item twice. You do not need to buy anything yourself, and please do not send a separate message for every item. A clear entry on the list is enough.

narrator Extract three. Owen reviews follow-up call records.

Owen The calls last week went well. Visitors generally understood the arrangements, and several thanked the team for checking. There is still one documentation issue, however. Some outcomes were noted only in individual emails, which other colleagues cannot easily find. Please put the outcome in the shared follow-up field as well. I am not asking you to repeat a call that has already been completed. We just need the record to show what happened, so the next colleague does not have to guess.

Choose and justify with evidence

1
Extract 1: What should staff take away from the discussion?
اعرض الإجابة والشرح
They should use the updated form from Monday
Owen sets Monday as the changeover and explicitly says previous records do not need rewriting.
2
Extract 2: What is the central request?
اعرض الإجابة والشرح
Report low stocks through the shared list
Maya uses pens and folders as examples and asks for shortages to be entered on the shared list before an order.
3
Extract 3: Why does Owen mention last week’s successful calls?
اعرض الإجابة والشرح
To reassure staff while explaining the remaining documentation issue
He acknowledges successful communication but asks staff to record the outcome in the shared field so colleagues can see it.

Model the strategy before practice

First and then

Keep a sequence separate from its final outcome.
Check whether the message has arrived, then contact the sender if it has not. Contacting the sender is conditional, not always the first step.

Unless

Unless introduces an exception to the normal action.
Keep the booking unless the visitor asks to change it. A possible request is not an instruction to cancel every booking.

Confirmation versus completion

A task can ask you to verify a record rather than redo the work.
Check that the request is logged. This does not mean submit a second request.

After listening: full transcript

narrator Extract one. Maya discusses a room-booking confirmation.

Maya I sent the room request yesterday, but the confirmation may have gone to the shared inbox rather than to me. Could you check there first? If it is already there, simply mark the request as confirmed. If you cannot find it, tell me and I will follow up with the booking team. Please do not send a duplicate request before we have checked. That could leave them thinking we need two rooms when we only need one.

narrator Extract two. Owen asks about a visitor’s appointment.

Owen The visitor said the journey might be difficult. Should I move the booking to Friday?

Maya Not yet. She is checking her travel arrangements and will call if she wants to change the date. Keep the existing booking unless she asks us to move it. We can discuss available times when she calls, but we should not assume she wants Friday. The fact that she mentioned a possible difficulty is not a cancellation request.

narrator Extract three. Maya checks an updated contact list with Owen.

Maya The new list is nearly ready. The only detail still awaiting confirmation is the support coordinator’s direct number.

Owen I found a different number in an older email. Should I use that?

Maya Please ask the coordinator to confirm the revised number before you share the list. Keep the remaining entries as they are. We do not need to rebuild the whole document, and using an unconfirmed number could make the update less useful than the current version.

Choose and justify with evidence

1
Extract 1: What should the colleague do first?
اعرض الإجابة والشرح
Check the shared inbox for the confirmation
Maya asks for the shared inbox to be checked before anyone contacts the service again.
2
Extract 2: What is the agreed action for the existing booking?
اعرض الإجابة والشرح
Keep it unless the visitor requests a change
The visitor is checking travel but has not requested a change; the booking stays in place.
3
Extract 3: What should Owen do before sharing the list?
اعرض الإجابة والشرح
Ask the coordinator to confirm the revised contact number
The coordinator must confirm the revised number before the updated list is circulated.

Use the strategy in a new exchange

How can you make the condition clear?

Please check for the confirmation first. If it is missing, let me know before you send another request.

One possible formulation; other coherent and accurate responses are welcome.

Transfer brief

Use a neutral task such as confirming a room booking or updating a contact list.
Give a first step and one possible follow-up.
Include if, unless or before accurately.
Improve any wording that could cause a colleague to act too soon.

Two rounds

Plan your wording and priorities.
Speak naturally and respond to your partner’s question.
Exchange specific feedback and improve one part in a shorter retry.

تعلّم هذه الوحدة

كيف تريد أن تتعلّم؟

لديك حساب؟

يفتح الحساب المجاني وحدة واحدة تبقى مفتوحة دائمًا.

ماذا يطلب منك Part B؟

كل مقطع مشهد قصير من الحياة المهنية: إحاطة لفريق، أو تسليم مناوبة، أو حديث بين زميلين أو مع مريض. لديك ثوانٍ قليلة لقراءة السؤال قبل التشغيل. نادرًا ما تحتاج إلى كل كلمة؛ ما تحتاجه هو أن تعرف ما يريده المتحدث من المستمع.

الموضوع ليس الغرض

الموضوع هو ما يذكره المقطع، والغرض هو سبب الحديث. في الجملة “The lift is being repaired, so please direct visitors to the side entrance” الموضوع هو المصعد، والغرض أن يوجّه الموظفون الزوار إلى المدخل الجانبي. تؤدي معظم المقاطع واحدة من ثلاث وظائف:

تقديم مستجدّ: “Just to let you know…” و“From Monday…”
التعبير عن قلق: “I’m worried that…” و“My concern is…”. ولا يأتي القلق دائمًا في صورة تعليمات.
طلب إجراء: “Could you…?” و“Please…” و“I’d like you to…”

الفكرة الرئيسية مقابل الخلفية والأمثلة وعبارات الطمأنة

الخلفية تشرح لماذا يحدث أمر ما، أما الفكرة الرئيسية فتخبر المستمع بما عليه فعله حياله. كثيرًا ما يبدأ المتحدثون بالخلفية، فتابع الاستماع بعد الجملة الأولى. ثلاث إشارات تساعدك:

كلمات التضاد تغيّر الاتجاه: but وhowever وthough وactually. مثال: “Some staff prefer the old form. From Monday, though, everyone should use the updated one.”
الأمثلة توضّح فئة: “Someone mentioned pens, someone else folders, but please add anything running low to the shared list.” والخيار الذي يتحدث عن الأقلام وحدها ضيّق جدًا.
عبارات الطمأنة تستبعد أشياء: “There is no need to…” و“I’m not asking you to…”. وكثيرًا ما تُبنى الخيارات الخاطئة منها.

الخطوة الأولى والشروط والاستثناءات

أسئلة الخطوة التالية تسأل عما يجب فعله الآن. كلمات صغيرة تقيّد التعليمات، والخيار الصحيح يحترم كل هذه القيود:

“Check the shared inbox first. If the confirmation is there, mark it as confirmed.” الخطوة الأولى: التحقق.
“Keep the booking unless she asks to move it.” معنى unless هو «إلا إذا»: لا تغيّر شيئًا الآن.
“Before you share the list, ask the coordinator to confirm the number.” الإجراء الذي يلي before يأتي ثانيًا في الترتيب، حتى لو سمعته أولًا.
“Use the side entrance until noon.” كلمة until تحدد نقطة نهاية، وكلمة once تعني «بمجرد أن».
القواعد: بعد if وunless وbefore وuntil وonce نستخدم المضارع البسيط (present simple) للمستقبل: “unless she calls” وليس “unless she will call”.

تعلّم هذه الوحدة بطريقتك

استمع: ماذا يجب أن يفعل الزميل؟

موظفة تتحدث مع زميل عن دعم لغوي طلبه أحد الزوار. افصل طلبها عمّا تستبعده صراحةً وعمّا لن يحدث إلا إذا ظهرت مشكلة.

المتحدثة A visitor requested language support when the appointment was arranged. Before I call back to confirm the practical details, could you check that the booking appears on the support-service list? We do not need a new leaflet, and I am not asking you to translate anything yourself. The request has already been made; this is simply a check that it has been recorded. If you cannot find it, let me know so I can contact the service through the usual channel.

ماذا تريد من زميلها أن يفعل؟

أخطاء شائعة في Part B

راجع اختباراتك التجريبية بحثًا عن هذه الأخطاء:

اختيار الخيار الذي يكرر أكثر الكلمات التي سمعتها.
الإجابة بالموضوع أو الخلفية حين يسأل السؤال عن الغرض.
اعتبار شيء استبعده المتحدث هو الطلب.
اختيار خطوة لاحقة أو مشروطة حين يسأل السؤال عن الخطوة الأولى.
في العربية تحمل «ما لم» أداة نفي، لذلك يسهل إضافة not بعد unless. لكن “unless she asks” تعني وحدها «ما لم تطلب».

روتين Part B في 15 دقيقة

استخدم المقاطع الستة من اختبار تجريبي واحد:

3 دقائق: اقرأ كل سؤال وحدّد نوعه: غرض، أو قلق، أو فكرة رئيسية، أو خطوة تالية.
6 دقائق: استمع إلى كل مقطع مرة واحدة وأجب.
4 دقائق: راجع بالنص المكتوب، وضع خطًا تحت إشارة الإجابة الصحيحة وتحت الكلمات التي تستبعد الخيارات الأخرى.
دقيقتان: اكتب الفخ الذي وقعت فيه: الموضوع، أو الخلفية، أو إجراء مستبعد، أو ترتيب خاطئ.

ماذا بعد؟

استخدم المهارة نفسها حين تتحدث: الغرض أولًا ثم قيد واحد: “Please check the revised invitation today so that nobody arrives at the old time.” وناقش مع زميل دراسة: أيهما أهم في رسالة العمل، أن تكون واضحة أم كاملة؟ وهل يمكن أن تكون الاثنين معًا؟

ينتقل Part C إلى مقابلات ومحاضرات أطول تتابع فيها آراء المتحدثين وأسبابهم، ويقيس Reading Part B المهارات نفسها في نصوص عمل قصيرة.

الأسئلة الشائعة

كم سؤالًا في OET Listening Part B؟

ستة، سؤال لكل مقطع. ويضم اختبار Listening كاملًا 42 سؤالًا في ثلاثة أجزاء.

هل يمكنني سماع مقطع Part B مرتين؟

لا. يُشغَّل كل مقطع مرة واحدة، لذا اقرأ السؤال والخيارات مسبقًا.

هل تتناول مقاطع Part B مهنتي؟

ليس بالضرورة. اختبار Listening واحد لكل المهن، ولا تحتاج إلى معرفة متخصصة للإجابة.

اكتشف المزيد

Flalingo غير مرتبط بالجهات التي تدير OET ولا يحظى بتأييدها.

OET Listening Part B: كيف تجد الغرض والفكرة الرئيسية والخطوة التالية في مقاطع بيئة العمل القصيرة

لمن هذا المقال؟

افتح الصفحات النموذجية

بطاقات الكلمات

المحادثة

تركيب الجملة

تدريبات إضافية

Model the strategy before practice

Choose and justify with evidence

Model the strategy before practice

After listening: full transcript

Choose and justify with evidence

Model the strategy before practice

After listening: full transcript

Choose and justify with evidence

Use the strategy in a new exchange

ماذا يطلب منك Part B؟

الموضوع ليس الغرض

الفكرة الرئيسية مقابل الخلفية والأمثلة وعبارات الطمأنة

الخطوة الأولى والشروط والاستثناءات

استمع: ماذا يجب أن يفعل الزميل؟

أخطاء شائعة في Part B

روتين Part B في 15 دقيقة

ماذا بعد؟

الأسئلة الشائعة

اكتشف المزيد

ما الخطوة التالية؟

واصل التدرّب مع Flai

التعلّم مع معلم مباشر