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تدريبات على الإنجليزية

OET Listening Part C: كيف تتابع رأي المتحدث وأسبابه وأمثلته وتستبعد الخيارات المبالغ فيها

A woman stands beside a screen and explains something while a colleague sits and takes notes.

كيف تجيب عن أسئلة الرأي في OET Listening Part C: تميّز رأي المتحدث من رأي زميله، وتتابع تغيّر الرأي مع القيد الذي يصاحبه، وتفهم ما يوضحه المثال، وتستبعد الخيارات التي تبالغ. للممرضين والأطباء من مستوى B2 فما فوق.

في OET Listening Part C تستمع إلى تسجيلين مدة كل منهما نحو خمس دقائق، عرض تقديمي أو مقابلة، وكثير من الأسئلة يسأل عمّا يراه المتحدث ولماذا وبأي درجة من القوة. تتبّع صاحب الرأي في كل جملة، وانتبه إلى القيد الذي يرافق تغيّر الرأي، واسأل نفسك أيّ فكرة يدعمها المثال. ثم استبعد الخيارات التي تبالغ في الادعاء أو تعكسه أو تنسبه إلى شخص آخر. هذا الدليل موجّه إلى الممرضين والأطباء الذين يبلغ مستواهم في الإنجليزية فوق المتوسط (B2) على الأقل.

لمن هذا المقال؟

  • الممرضون والأطباء الذين يفهمون مقابلة Part C لكنهم يخسرون الدرجات في أسئلة الرأي والموقف.
  • المتقدّمون الذين يميلون إلى اختيار الخيار الذي يكرر أكثر الكلمات التي سمعوها.
  • المهنيون الذين يحتاجون أيضًا إلى نقل آراء زملائهم بدقة في الاجتماعات وعند تسليم المناوبة.
  • ما زال الوقت مبكرًا: إذا كانت التسجيلات القصيرة من بيئة العمل لا تزال صعبة عليك، فابدأ بدليل Part B (الرابط أدناه).
  • سهل جدًا: إذا كانت إجاباتك في Part C موثوقة بالفعل، فانتقل إلى OET Reading وابدأ بإيجاد التفاصيل في أربعة نصوص قصيرة (الرابط أدناه).

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افتح الصفحات النموذجية

بطاقات الكلمات

Personal · changing your mind

Tell me about a time you changed your mind about a new idea or procedure at work. What convinced you, and were there conditions?

Useful: ‘At first I was sceptical because…’ · ‘What changed my mind was…’ · ‘I’m in favour now, as long as…’

Professional practice · checking understanding

How do you check that a patient or colleague has really understood you, without making them feel tested?

Useful: ‘What I usually do is…’ · ‘Rather than asking “Do you understand?”, I…’ · ‘It depends on the person, but…’

Professional practice · plain language

Is plain language always the best choice with patients, or are there times when a professional term is more useful?

Useful: ‘In most cases…, although…’ · ‘A professional term can be useful when…’ · ‘The risk of simplifying too much is…’

Big idea · evidence and change

How much evidence should a team need before it changes the way it works? Is a small local trial ever enough?

Useful: ‘It isn’t proof, but it does suggest…’ · ‘I’d want to see… before…’ · ‘That depends on how risky…’

المحادثة

Owen Maya, your team tried a new visitor-information sheet. What were your expectations before the trial?

Maya One colleague was very enthusiastic. She thought a single clear sheet would immediately reduce the number of questions at reception. I was less certain. We already had quite a lot of written information, so I wanted to know whether this version would actually help visitors find what they needed. I was not against the idea; I simply did not want the team to judge it by how tidy it looked on our desks.

Owen What did you notice once people began using it?

Maya The most useful change was with practical questions. Visitors could find where to wait, who to contact about a booking and where to ask for language support. Staff were still available, but the opening part of the conversation was sometimes easier because the visitor had a clearer starting point. That made me more positive about keeping it. It did not mean the sheet could deal with every concern. When somebody had several connected questions, a conversation was still needed.

Owen Did everyone interpret that result in the same way?

Maya Not quite. A few colleagues focused on the number of copies we handed out. I understood why that was easy to count, but distribution alone did not show whether the sheet had been understood. We found it more useful to ask what visitors could locate and what they still found unclear. One person might take a copy without reading it; another might use the same copy throughout a visit.

Owen What would you advise a team trying something similar?

Maya Treat the sheet as one part of communication, not a replacement for people. Keep the practical information concise, make it easy to ask for help and review the feedback. Our next step is to revise two headings that visitors sometimes confuse. I would not claim that the trial settled every question about written information. It gave us a useful local starting point and a way to notice where further explanation was needed.

تركيب الجملة

  1. Choose the words that complete the sentence from the article.

    A colleague, Arjun Mehta, ______ time: fewer phone calls from patients who had forgotten what was said, and fewer repeated questions at the next visit.

    اعرض الإجابة والشرح

    expected the summaries to save

    Expect + object + to-infinitive reports what someone believed would happen.

  2. Choose the words that complete the sentence from the article.

    The first results were mixed, and Helena ______ they were more interesting than she had expected.

    اعرض الإجابة والشرح

    admits

    Admit (that) + clause reports something a person accepts, often reluctantly; deny would reverse her view, and refuse needs a to-infinitive.

  3. Choose the words that complete the sentence from the article.

    “Before the trial, I ______ both of those patients had understood,” she says.

    اعرض الإجابة والشرح

    would have assumed

    Would have + past participle describes what would have happened in a past situation that did not happen (without the trial).

  4. Choose the words that complete the sentence from the article.

    Arjun, who had championed the idea from the start, was disappointed that the time saved was smaller than he ______.

    اعرض الإجابة والشرح

    had hoped

    The past perfect (had hoped) refers to a hope that existed before the disappointing result.

  5. Choose the words that complete the sentence from the article.

    Two receptionists ______ many of the calls had simply moved.

    اعرض الإجابة والشرح

    argued that

    Argue that + clause reports a view someone gives reasons for; argue to and argue about that are not used before a clause.

  6. Choose the words that complete the sentence from the article.

    She supports continuing the summaries, ______ the team reviews a sample of them every month and rewrites any heading that patients repeatedly misunderstand.

    اعرض الإجابة والشرح

    as long as

    As long as introduces a condition: her support depends on the monthly review. As soon as is about time; as well as means ‘in addition to’.

تدريبات إضافية

Model the strategy before practice

Whose view is it?

  • Attribution matters even when the vocabulary sounds positive.
  • My colleague expected the new system to save time, but I was uncertain. The expectation belongs to the colleague; uncertainty belongs to the speaker.

A qualified change

  • A speaker can become more positive without claiming every problem is solved.
  • It helped with routine queries, although complex questions still needed discussion. The improvement is limited to a particular use.

Topic signals

  • Listen for a change of focus before linking a question to an answer.
  • Turning to the feedback tells you the next section is about responses, not the original plan.

Choose and justify with evidence

  1. How did Maya initially differ from her colleague?

    اعرض الإجابة والشرح

    She was less confident that the proposed change would help

    Her colleague expected an immediate improvement, while Maya wanted to see whether visitors could use the information in practice.

  2. What changed Maya’s view?

    اعرض الإجابة والشرح

    Evidence that routine questions became easier to handle

    She noticed visitors could locate basic practical details more easily, while some issues still required a conversation.

  3. What does she recommend now?

    اعرض الإجابة والشرح

    Keeping the sheet alongside conversation and reviewing feedback

    Her position is qualified: retain the useful sheet as one part of communication and continue reviewing what visitors find unclear.

Model the strategy before practice

Example as evidence

  • Ask what general point the example illustrates.
  • One visitor could repeat the time but not the location. This can illustrate partial understanding, rather than a problem with every date.

Reason versus result

  • A reason explains why a change was made; a result describes what happened afterward.
  • We revised the headings because people overlooked them. More people then found the right section. The overlooked headings are the reason.

Scope of a conclusion

  • A small local example supports a limited conclusion.
  • This trial helped our team identify confusing wording. It does not prove that the same wording will work in every setting.

After listening: full transcript

Maya Today I want to discuss a small change in how our centre checks that practical arrangements have been understood. The aim is not to test visitors or make them feel that they have failed. It is to notice whether our explanation has done its job, and to make room for questions before the person leaves.

Maya Here is an example from our training exercise. A visitor could repeat the correct date of an appointment, and the staff member assumed that everything was clear. When the visitor described where they planned to go, however, it became apparent that they had confused two buildings. Remembering the date had not meant understanding the whole arrangement. We used that example to discuss the limits of checking only one easily repeated detail.

Maya The team had often ended with a broad question such as whether everything was clear. That is a friendly question, but a short yes did not tell us much about what the person had understood. We tried a more specific invitation: asking the visitor to explain the practical plan in their own words, while making clear that we were checking our explanation. This sometimes revealed a point that needed another sentence or a simpler phrase.

Maya There was a concern that this would turn every exchange into a long interview. In our training discussions, the answer was to focus on what mattered for that situation. It might be the place and time, the person to contact or the way to request further help. We were not asking staff to go through a fixed list regardless of the visitor’s needs.

Maya That qualification is important. A respectful conversation depends on the person in front of you. Someone may already have explained their understanding naturally, while another person may want information in a different form or language. The useful principle is to make understanding visible enough to notice a problem, then respond appropriately. The example helps us think about communication; it is not a rule that one identical sentence must be used with everyone.

Choose and justify with evidence

  1. Why does the speaker mention a visitor who repeated the correct date?

    اعرض الإجابة والشرح

    To show that repeating one detail does not prove complete understanding

    The example contrasts correct recall of a date with misunderstanding of another practical detail.

  2. Why did the team change the wording of its final question?

    اعرض الإجابة والشرح

    To invite visitors to explain their understanding more specifically

    A broad yes/no question gave little information; a more specific invitation revealed what the visitor understood.

  3. What is the speaker’s main qualification?

    اعرض الإجابة والشرح

    The approach should be adapted to the person and situation

    The speaker rejects a rigid test-like script and emphasises respectful adaptation to the person’s needs.

Model the strategy before practice

A repeated keyword is not proof

  • The option must match the speaker’s whole claim.
  • The speaker mentions cost but says reliability was decisive. An option claiming cost was the only reason is unsupported.

Watch for overstatement

  • Always, completely and everyone can turn a limited observation into a false claim.
  • Some staff found it useful does not mean every member of staff preferred it.

Support and rejection

  • A strong explanation identifies both why the key fits and why the closest alternative does not.
  • The key preserves the condition if feedback remains positive. The alternative removes that condition and claims an unconditional decision.

After listening: full transcript

Maya Owen, why did your team try a shared administrative handover summary?

Owen The main issue was finding practical information consistently. One colleague might put a room change in an email, while another noted it only in a personal notebook. We were spending time asking where the latest detail had been recorded. We discussed cost, of course, but choosing the cheapest possible tool was not the main purpose. We wanted a clear place for the small set of details that several colleagues needed.

Maya Did that mean replacing the spoken handover?

Owen No. That was a concern raised at the beginning, and we tried to address it explicitly. The summary was intended to support a conversation, not remove it. A short written entry can show a practical change, but it cannot answer every follow-up question or explain every unusual circumstance. We still expected colleagues to speak to one another when clarification was needed.

Maya How did staff respond?

Owen The feedback was mixed in a useful way. Some colleagues liked being able to find the same headings each time. Others felt that two headings overlapped and were unsure where to put an update. That did not tell us that everyone preferred the new approach, but it also did not mean the whole idea had failed. It gave us specific information about what to revise. We asked for examples of confusing entries rather than just a vote for or against the template.

Maya What have you decided to do next?

Owen We will combine the two overlapping headings and continue the trial within the same team. After that, we will review whether colleagues can locate the information more easily. Only then will we consider whether a wider rollout makes sense. I would be cautious about presenting a local trial as a finished solution. The benefit is promising, but the next decision needs to depend on what the revised version actually helps people do.

Choose and justify with evidence

  1. Why did the team choose a brief shared summary?

    اعرض الإجابة والشرح

    Because key administrative details were hard to locate consistently

    The problem was inconsistent access to practical details; cost was discussed but was not described as the decisive reason.

  2. How does Owen interpret the mixed staff feedback?

    اعرض الإجابة والشرح

    It identifies different needs that can guide a revision

    He recognises both useful aspects and specific difficulties, treating feedback as evidence for changes rather than a simple unanimous verdict.

  3. What decision has the team made?

    اعرض الإجابة والشرح

    Continue a revised trial and review it before a wider rollout

    The decision is limited and conditional: revise the template, continue locally and review before considering wider use.

Use the strategy in a new exchange

How can you correct an overstatement politely?

I would put it more cautiously: some colleagues found it useful, but we still need to revise the part they found confusing.

One possible formulation; other coherent and accurate responses are welcome.

Transfer brief

  • Choose a neutral communication process such as a shared summary or a staff message template.
  • Give one benefit and one unresolved difficulty.
  • Recommend a next step with a clear limit or condition.
  • Practise correcting phrases such as everyone agrees or the problem is completely solved.

Two rounds

  • Plan your wording and priorities.
  • Speak naturally and respond to your partner’s question.
  • Exchange specific feedback and improve one part in a shorter retry.
تعلّم هذه الوحدة
كيف تريد أن تتعلّم؟
لديك حساب؟

يفتح الحساب المجاني وحدة واحدة تبقى مفتوحة دائمًا.

ما الذي يطلبه منك Part C؟

يضم Part C تسجيلين مدة كل منهما نحو خمس دقائق: مهني صحي يقدّم عرضًا أو يجيب عن أسئلة في مقابلة. لكل تسجيل ستة أسئلة بثلاثة خيارات، ويُسمع مرة واحدة. الموضوعات عامة، فلا تحتاج إلى معرفة تخصصية.

كثيرًا ما تسأل الأسئلة عن رأي المتحدث أو موقفه أو أسبابه، أو عن سبب ذكره مثالًا. قبل كل تسجيل، دوّن مَن يتناوله كل سؤال.

رأي مَن هذا؟

كثيرًا ما ينقل المتحدثون آراء الآخرين قبل أن يعطوا رأيهم. والقواعد تخبرك بصاحب الرأي:

  • “A colleague expected the summaries to save time.” الصيغة “expect” يليها مفعول به ثم المصدر مع “to”، وهي تنقل توقّع شخص آخر، لا رأي المتحدث بعد.
  • “Some staff argued that the form was too long.” حجة منقولة؛ استمع لتعرف هل يوافق عليها المتحدث.
  • “I admit it took longer than we had hoped.” الفعل “admit” يعني أن المتحدث يُقرّ بنقطة تُضعف موقفه هو.
  • “Most of us would have assumed it was simple.” الصيغة “would have” يليها التصريف الثالث للفعل، وهي تصف ما كان يُظنّ على الأرجح، وكثيرًا ما يصحّحه المتحدث بعدها.
  • “I was less certain.” الآن تسمع رأي المتحدث نفسه.

تغيّر الرأي يأتي عادة مع قيد

نادرًا ما ينتقل المتحدث من الرفض إلى التأييد دفعة واحدة، بل يصبح أكثر إيجابية ويضيف شرطًا، والخيار الصحيح يحتفظ بالجزأين. استمع أولًا إلى التحوّل، ثم إلى القيد:

  • التحوّل: “What changed my mind was…” و“That made me more positive about…” و“I’m in favour now, as long as…”.
  • القيد: “That doesn’t mean…” و“although…” و“It isn’t proof, but it does suggest…”.
  • معًا: “At first I was sceptical. I’m in favour now, as long as we review it.”

استمع: رأي مَن هذا؟

يسأل محاوِر موظفةً عمّا كانت تتوقعه قبل أن يجرّب فريقها ورقة معلومات جديدة للزوار. استمع إلى الرأيين مرة واحدة.

المحاوِر Maya, your team tried a new visitor-information sheet. What were your expectations before the trial?

الضيفة One colleague was very enthusiastic. She thought a single clear sheet would immediately reduce the number of questions at reception. I was less certain. We already had quite a lot of written information, so I wanted to know whether this version would actually help visitors find what they needed. I was not against the idea; I simply did not want the team to judge it by how tidy it looked on our desks.

ما كان موقفها قبل التجربة؟
تعلّم هذه الوحدة بطريقتك

ماذا يوضح المثال؟

قد يسأل Part C عن سبب ذكر المتحدث مثالًا. الإجابة هي الفكرة التي يدعمها المثال، وهي عادة فكرة محدودة:

  • “One visitor repeated the correct date but went to the wrong building.” الفكرة: تكرار تفصيلة واحدة لا يثبت أن الشخص فهم الترتيب كله.
  • “We revised the headings because people overlooked them.” كلمة “because” تذكر سبب التغيير لا نتيجته.
  • “This trial helped our team find confusing words.” ادعاء عن فريق واحد، لا عن أن المعلومات المكتوبة تنجح في كل مكان.

أخطاء شائعة في Part C

كثيرًا ما تستخدم الخيارات الخاطئة كلمات المتحدث نفسها. تحقّق من الادعاء كاملًا:

  • المبالغة: “some staff found it useful” تصبح “everyone found it useful”. انتبه إلى “always” و“every” و“never”.
  • العكس: “we discussed cost, but it wasn’t the main reason” تصبح “the main reason was cost”.
  • النسبة الخاطئة: يُقدَّم رأي زميل، أو رأي يرفضه المتحدث، على أنه رأي المتحدث.
  • إغفال عبارات التحفّظ مثل “seems” و“tends to” و“in our clinic”: الخيار الصحيح يحتفظ بهذا القيد.
  • إذا كانت العربية لغتك الأولى، فانتبه إلى أن “as long as” في هذه الجمل تعني «ما دام» أو «بشرط أن»، أي شرطًا، لا مدة زمنية.

روتين من 20 دقيقة لـPart C

استخدم تسجيلًا واحدًا من Part C في اختبار تجريبي:

  • 3 دقائق: اقرأ الأسئلة وحدّد مَن يتناوله كل سؤال.
  • 5 دقائق: شغّل التسجيل مرة واحدة وأجب.
  • 8 دقائق: راجع مع النص المكتوب، وضع خطًا تحت الدليل، وصنّف كل خيار خاطئ: مبالغ فيه، أو معكوس، أو رأي شخص آخر، أو مجرد مثال.
  • 4 دقائق: قل بصوت عالٍ الرأي الأخير للمتحدث مع قيده: “She’s in favour, as long as…”.

خطوتك التالية

ناقش مع زميل دراسة: كم من الأدلة يحتاج الفريق قبل أن يغيّر طريقة عمله؟ وهل يمكن أن تكفي تجربة صغيرة محلية؟ استخدم “It isn’t proof, but it does suggest…”.

يقيس OET Reading المهارات نفسها في نصوص مكتوبة. وإذا كانت التسجيلات القصيرة لا تزال صعبة عليك، فارجع إلى Part B.

الأسئلة الشائعة

كم سؤالًا في OET Listening Part C؟

اثنا عشر سؤالًا: ستة أسئلة بثلاثة خيارات لكل تسجيل من التسجيلين. ويضم Listening كله 42 سؤالًا في ثلاثة أجزاء.

لماذا أخطئ في أسئلة الرأي في Part C؟

كثيرًا ما يكون الخيار الذي اخترته صحيحًا بالنسبة إلى شخص آخر، أو أقوى من ادعاء المتحدث، أو متعلقًا بمثال لا بالفكرة الأساسية.

هل أحتاج إلى معرفة طبية في Part C؟

لا. الموضوعات من مجال الرعاية الصحية، لكن كل إجابة تأتي مما يقوله المتحدثون.

اكتشف المزيد

Flalingo غير مرتبط بالجهات التي تدير OET ولا يحظى بتأييدها.

تعلّم هذه الوحدة
كيف تريد أن تتعلّم؟
لديك حساب؟

يفتح الحساب المجاني وحدة واحدة تبقى مفتوحة دائمًا.

ما الخطوة التالية؟

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