كيف تكتب مذكرة قرار بالإنجليزية؟ المستوى B2 (فوق المتوسط): عبارات الاجتماعات وكلمات الكمية وشروط المراجعة

تخبر مذكرة القرار من لم يحضر الاجتماع بما تقرر، وبما لا تثبته الأدلة، وبالخيار الأوسع الذي رُفض، وبالنتيجة التي ستعيد فتح المسألة. ويحتاج الاجتماع الذي يسبقها إلى عبارات تبني الحجة على الحقائق “If we look at the facts…”، وتعترض بلباقة “I’m not convinced that…”، وتدفع النقاش إلى الأمام “Can we move on to…?”. هذا الموضوع في المستوى B2 (فوق المتوسط)، وهو مناسب للمديرين وقادة الفرق والمحللين الذين يديرون اجتماعات القرار أو يوثقون القرارات. تكفي عشر دقائق يوميًا.

لمن هذا المقال؟

المديرون وقادة الفرق الذين يديرون اجتماعات يختار فيها الفريق بين بدائل في ظل قيود التكلفة أو السلامة أو الوقت.
المحللون وموظفو العمليات الذين يعرضون الأرقام ويحتاجون إلى أن يقولوا بوضوح ما لا تثبته البيانات.
كل من يوثق قرارًا لمن لم يحضر: الإدارة العليا، أو قسم المالية، أو الموظفين المتأثرين به.
ما زال الوقت مبكرًا: إذا كان إبداء الرأي وطلبه في الاجتماع ما زال صعبًا عليك، فابدأ بمقال المستوى B1 عن تقييم المرشحين بالأدلة وتحديد الخطوة التالية.
سهل جدًا: إذا كنت تدير اجتماعات القرار وتوثقها بثقة، فانتقل إلى مقال المستوى C1 عن قرار برنامج تدريبي تجريبي تختلف فيه نتائج الاختبار عن أداء المكالمات المرصودة.

افتح الصفحات النموذجية

بطاقات الكلمات

present evidence

ground an argument in observable facts

If we look at the facts, we’ll see that Friday accounts for 46 percent of late calls.

state consequence

connect an option to its likely result

If we open every evening, it’ll mean much more overtime unless we recruit.

give an opinion

mark a judgement as your view rather than a fact

In my opinion, the mixed model is the safest starting point.

respond

agree, qualify or disagree directly

I’m not convinced. The winter sample may contain too many disruption calls.

clarify

request detail or restate another speaker’s meaning

So what you’re getting at is a Friday trial with an emergency line on other days?

manage participation

set purpose, invite a view and protect a speaker’s turn

Today, I’d like to establish our trial model. Owen, could you start us off? Hang on, let’s hear his evidence.

manage progress

control time, move topic and record action

I don’t want to spend too long on this point. Can we move on to safety? Then let’s draw up some action points.

المحادثة

Maya Today, I’d like to establish which evening-service model we should test for twelve weeks. Let’s consider customer impact, staff safety and cost. Owen, could you start us off?

Owen If we look at the facts, we’ll see strong demand: 1,240 late calls in six weeks, and most were resolved without escalation. In my opinion, we should open until ten every day.

Maya I’m not convinced that the sample supports every day. Winter disruption may have created too many calls, and full opening costs €96,000 a year.

Owen The thing is, a Friday-only service could leave customers without help on other evenings.

Maya Could you give us some detail, please? Are you proposing staffed coverage or an emergency response on quieter days?

Owen What I mean is a staffed Friday service until ten and an emergency callback until eight on other weekdays. So that’s close to Priya’s €21,000 model.

Maya That limits both cost and fatigue. I don’t want to spend too long on the permanent model before we have summer information. Can we move on to measures?

Owen We should track call volume, resolution, missed connections, overtime and fatigue reports. If demand exceeds ten calls an hour on two non-Friday evenings, we review the hours.

Maya Agreed. Let’s draw up the action points: I’ll confirm the safety controls by Wednesday; you’ll prepare the rota and baseline by Friday; and we’ll review after week six and week twelve.

تركيب الجملة

singular countable

use a, an, the or one: a proposal, an option, the journey, one fact

We need a proposal with one clear review date.

plural countable

use many, too many, not many, a few, few, fewer or a number

We received fewer complaints but too many fatigue reports to ignore.

uncountable

use much, too much, not much, a little, little or less

There is too much overtime and very little reliable summer information.

both plural and uncountable

lots of, plenty of, more, most, some, enough, hardly any, any and no work with both classes

We have enough chairs and enough equipment, but hardly any spare time.

most versus most of the

most refers generally; most of the refers to a specific known group or amount

Most customers prefer quick answers; most of the customers in our winter sample called after a cancellation.

fewer versus less

use fewer with plural countable nouns and less with uncountable nouns

The mixed model needs fewer employees and less overtime.

a few versus few; a little versus little

a few and a little mean some; few and little emphasise that the amount is almost insufficient

We have a few options but little evidence about employee preferences.

تدريبات إضافية

Cedar Transit: read behaviour, not labels

Maya and Owen compare evidence and decision behaviours.

Cedar Transit must decide whether its customer helpline should remain open until 22:00. In a six-week test, 1,240 calls arrived after 18:00. Most concerned same-day cancellations; 71 percent were resolved without escalation. The test required 186 hours of overtime and received two fatigue reports, neither involving an incident.

At the review, Rosa worked through cost, safety and demand in a fixed order. She recommended a smaller permanent late team. Joel immediately supported full opening because the first week had produced grateful customer messages. After seeing the overtime total, he asked to compare more options. Priya said little during the debate but later proposed a rotating 20:00 service plus an emergency line. Tariq opposed any extension at first because the depot had never offered it. When the group showed that missed connections peaked on Fridays, he accepted a Friday-only trial.

Finance estimates annual costs of €96,000 for full opening, €54,000 for Rosa’s smaller team and €21,000 for Priya’s mixed model. The six-week sample includes winter disruption, so it may overstate normal demand. It contains no employee preference survey and no evidence about summer. The director needs a recommendation today, but implementation can be reviewed after twelve weeks.

Know what can be counted directly

countable items

product, colleague, suggestion, fact, journey, proposal and document can take a/an and plural -s

A proposal contains three suggestions and two supporting facts.

uncountable communication

information, advice, news and correspondence normally have no plural form and take a singular verb

The information is incomplete, and the advice was based on old news.

uncountable resources

money, equipment, software, accommodation and insurance are treated as masses or categories in their general meanings

The software is ready, but some equipment, suitable accommodation and travel insurance are still needed.

uncountable activities

travel and expenditure are normally uncountable when referring generally to activity or spending

Business travel has decreased, but travel expenditure is still high.

paper — material or document

paper is uncountable as material; a paper is a document, article or newspaper

We used less paper after moving the figures into a short briefing paper.

business — activity or company

business is uncountable as commercial activity; a business is an organisation

Business is improving, and three local businesses have extended their hours.

experience — knowledge or event

experience is uncountable as accumulated knowledge; an experience is one event

Her scheduling experience helped the team learn from two difficult customer experiences.

time — duration or occasion

time is uncountable as a resource; a time or times refers to an occasion

We have little time, but we have tested the emergency line three times.

Write the service director’s decision memo

Maya and Owen review the decision memo and its evidence charts.

Subject: Decision — twelve-week evening-service trial

To: Service operations and workforce planning

We have agreed to test a staffed Friday helpline until 22:00, with emergency callbacks until 20:00 on other weekdays. The six-week winter test recorded 1,240 late calls, and 71 percent were resolved without escalation. However, it required 186 overtime hours and produced two fatigue reports. There is very little summer information and no employee preference survey, so the evidence does not support permanent full opening.

Full daily opening would cost an estimated €96,000 a year. The selected mixed model is estimated at about €21,000 a year and preserves support on quieter evenings. Maya will confirm safety controls by Wednesday. Owen will prepare the rota, employee consultation and baseline figures by Friday.

We will review call volume, resolution, missed connections, overtime and fatigue at weeks six and twelve. If demand exceeds ten calls an hour on two non-Friday evenings, the steering group will reconsider staffed hours. Any safety incident will trigger an immediate pause and review.

Please send rota or safety objections to Maya by 16:00 Thursday.

تعلّم هذه الوحدة

كيف تريد أن تتعلّم؟

لديك حساب؟

يفتح الحساب المجاني وحدة واحدة تبقى مفتوحة دائمًا.

الأدلة أولًا ثم الاعتراض

يختار فريق خدمة هاتفية مسائية لتجربتها اثني عشر أسبوعًا. استمع ثم أجب: ماذا يقترح أوين، ولماذا لم تقتنع مايا؟ (الفتح حتى العاشرة كل يوم؛ وقد تكون اضطرابات الشتاء ضخّمت الطلب، والفتح اليومي يكلف 96,000 يورو سنويًا.)

Owen If we look at the facts, we’ll see strong demand: 1,240 late calls in six weeks, and most were resolved without escalation. In my opinion, we should open until ten every day.

Maya I’m not convinced that the sample supports every day. Winter disruption may have created too many calls, and full opening costs €96,000 a year.

عبارات الاجتماع: الحجة والرد والإدارة

وضّح أي الجمل حقائق، وأيها توقعات، وأيها رأيك. وعند الاعتراض ناقش الأدلة لا الشخص: عبارة “I’m not convinced that…” مباشرة لكنها ليست فظة. وانتبه إلى أن “agree” فعل، فلا تقل “I am agree” تأثرًا بعبارة «أنا موافق»، بل قل “I agree” أو “I don’t agree”. ومن يدير الاجتماع يدير طريقة النقاش لا النتيجة، ويختم كل نقطة بإجراء محدد.

“If we look at the facts, we’ll see that Friday accounts for 46 percent of late calls.” – عرض الأدلة
“If we open every evening, it’ll mean much more overtime unless we recruit.” – بيان النتيجة المتوقعة
“In my opinion, the mixed model is the safest starting point.” – إبداء الرأي
“I’m not convinced. The winter sample may contain too many disruption calls.” – الاعتراض
“So what you’re getting at is a Friday trial with an emergency line on other days?” – التأكد من المقصود
“Today, I’d like to establish our trial model. Could you start us off?” – تحديد الهدف وإعطاء الكلمة
“I don’t want to spend too long on this. Can we move on to safety?” – الانتقال إلى النقطة التالية

معدود أم غير معدود: كلمات كمية تناسب الاسم

الأسماء “information” و“advice” و“news” و“evidence” و“equipment” و“overtime” غير معدودة: لا تُجمع، ويأتي فعلها مفردًا، ونستخدم عند العد تعبيرًا للوحدة مثل “a piece of”. في العربية نقول «معلومات» و«نصائح» و«أخبار» بصيغة الجمع، ومن هنا تأتي أخطاء مثل “informations” و“advices” و“the news are”. وكلمة «أقل» العربية تقابلها في الإنجليزية كلمتان: “fewer” مع الجمع، و“less” مع غير المعدود. وتعني “a few” و“a little” «بعض»، أما “few” و“little” فتعنيان «يكاد لا يوجد». و“most” للتعميم، أما “most of the” فتشير إلى مجموعة محددة؛ ولأن «معظم» في العربية تأتي مع اسم معرّف مثل «معظم العملاء»، يكثر قول “most of the customers” حتى في التعميم، والأصح “most customers”.

“The mixed model needs fewer employees and less overtime.” – “fewer” مع الجمع، و“less” مع غير المعدود
“We have a few options but little evidence about employee preferences.” – توجد بعض الخيارات، لكن الأدلة شبه معدومة
“Most customers prefer quick answers; most of the customers in our winter sample called after a cancellation.” – تعميم / مجموعة محددة

كيف تصف طريقة اتخاذ القرار

تعلّم الأفعال مع أسمائها: “weigh up the information” (يوازن المعلومات)، و“consider all the options”، و“get different perspectives”، و“delay a decision until…” (يؤجل القرار حتى…). وصِف السلوك لا الشخصية: جملة “She was methodical in this review” أعدل من “She is a methodical person”.

ناقش: هل تميل في القرارات المهمة إلى المنهجية أم إلى الحدس؟ وهل يمكن أن تجعل كثرة البيانات الفريق أبطأ من دون أن تجعله أحكم؟

“I’ll delay my decision until the revised safety assessment arrives tomorrow.” – تأجيل القرار حتى تصل معلومة محددة

تعلّم هذه الوحدة بطريقتك

مذكرة القرار في ست خطوات

اكتب من 160 إلى 190 كلمة لجمهور محدد: قسم المالية يريد التكاليف، والموظفون المتأثرون يريدون جدول المناوبات والسلامة. سطر الموضوع: “Decision: twelve-week evening-service trial”. وإذا كان رقمان يتغيران معًا فقط، فاكتب “is associated with” لا “caused”.

القرار: “We have agreed to trial a staffed Friday helpline until 22:00, with emergency callbacks on other weekdays.”
الأدلة وحدودها: “The winter test logged 1,240 late calls but needed 186 overtime hours, and summer data is missing.”
الخيار المرفوض: “Full daily opening would cost about €96,000 a year, against €21,000 for the mixed model.”
المسؤول والموعد: “The service manager will confirm safety controls by Wednesday.”
شرط المراجعة: “If demand exceeds ten calls an hour on two non-Friday evenings, we will reconsider staffed hours.”
آخر موعد للرد: “Please send objections to the service manager by 16:00 on Thursday.”

أخطاء شائعة

هذه الأخطاء تُضعف الحجة أو المذكرة:

“There were less complaints.” الصواب “fewer complaints”.
“We need more informations and advices.” قل “more information and advice”.
“Most of customers…” قل “Most customers” للتعميم، أو “most of the customers in our sample” لمجموعة محددة.
“I am agree.” قل “I agree” أو “I don’t agree” أو “I’m not convinced”.
“We will review it later.” اذكر المؤشرات والتواريخ والشرط.

تدريب يومي لمدة 10 دقائق

تدرّب على قرار حقيقي من أسبوعك.

3 دقائق: قل عنه دليلًا واحدًا ورأيًا واحدًا واعتراضًا لبقًا واحدًا.
3 دقائق: اكتب أربع جمل عن أرقامك مستخدمًا “fewer” و“less” و“a few” و“little”.
4 دقائق: اكتب مسودة للقرار والخيار المرفوض وشرط مراجعة قابل للقياس.

الخطوة التالية

بعد ذلك اكتب مقترح تجربة في متجر يفصل بين تذكّر السعر والشراء الفعلي، ثم توصية بالاستعانة بمصادر خارجية لا توافق إلا على مرحلة تجريبية.

الأسئلة الشائعة

كيف أكتب مذكرة قرار بالإنجليزية؟

ابدأ بالقرار ونطاقه، واذكر الأرقام الأساسية وحدودها، ثم الخيار المرفوض. وأضف المسؤولين ومواعيدهم، وشرط مراجعة قابلًا للقياس، وآخر موعد للاعتراضات.

هل أقول “fewer” أم “less”؟

تأتي “fewer” مع الأسماء الجمع مثل “fewer complaints”، و“less” مع غير المعدود مثل “less overtime”. في الكلام يستخدم كثيرون “less” مع الجمع، لكن “fewer” أسلم في التقارير.

كيف أعترض بلباقة في اجتماع بالإنجليزية؟

ناقش الأدلة لا الشخص: “I’m not convinced that the sample supports every day.” ثم اطلب التفاصيل: “Could you give us some detail, please?”