TOEIC Listening Part 2(질의응답): 알맞은 응답 고르기, 돌려 말하는 답 알아듣기, 평서문에 반응하기

TOEIC Listening Part 2(Question-Response)에서는 질문이나 평서문 하나와 응답 세 개를 듣고, 동료에게 실제로 도움이 될 응답을 고릅니다. 먼저 말하는 사람에게 필요한 것이 사람인지, 시간인지, 장소인지, 결정인지, 반응인지 파악하세요. 그 필요를 간접적으로 채우는 응답은 받아들이고, 질문의 단어만 되풀이하는 응답은 버리세요. 이 글은 중급(B1) 이상의 수험생을 위한 것입니다.

이 글이 맞는 분

Part 2 문항을 대부분 알아들으면서도 귀에 익은 단어가 들리는 선택지를 고르는 TOEIC 수험생.
정답이 yes나 no로 시작하지 않을 때 점수를 잃는 분.
답이 no일 때도 동료와 고객에게 분명하게 답하는 기술을 업무에서도 쓰고 싶은 직장인.
아직 이릅니다: TOEIC 시험이 어떻게 구성되는지 아직 살펴보지 않았다면 학습 계획과 기초 진단 가이드부터 시작하세요.
너무 쉽습니다: Part 2가 이미 가장 강한 파트라면 대화 전체를 따라가는 Part 3로 넘어가세요.

예시 학습 페이지 열기

단어 카드

Personal · saying no

When did you last need to say no to a request at work or in your studies? How did you say it?

Useful: ‘I said something like…’ · ‘I didn’t want to sound…, so…’ · ‘Looking back, I should have…’

Personal · an unclear answer

Have you ever misunderstood a reply because it was too indirect? What happened?

Useful: ‘I thought it meant…, but actually…’ · ‘It turned out that…’ · ‘Since then, I always check…’

Big idea · clarity and politeness

Aiko says the really rude thing is leaving someone to guess. Is being clear a kind of politeness?

Useful: ‘In a way, yes, because…’ · ‘Not always. Sometimes…’ · ‘I see it differently:…’

대화 예시

Who can authorise a new access card?

Leila at the security desk handles those requests.

Who asks for a person. The reply names the responsible person rather than repeating access card.

문장 형태

1
Choose the words that complete the sentence from the text.
A client asked, “______ the samples by Friday?”
정답과 해설 보기
Can you deliver
A request with can puts can before the subject and uses the base verb: Can you deliver…?
2
Choose the words that complete the sentence from the text.
A new coordinator replied, “Our van ______ this week.”
정답과 해설 보기
is being serviced
The van does not do the work; someone services it. The present continuous passive is is being + past participle.
3
Choose the words that complete the sentence from the text.
“When someone asks, ‘______ sign this form?’
정답과 해설 보기
Who can
Who asks about a person and is the subject here, so the modal follows directly: Who can sign…?
4
Choose the words that complete the sentence from the text.
When someone says, ‘I haven’t received the access code ______,’ they are not really giving news.
정답과 해설 보기
yet
Yet goes at the end of a negative present perfect sentence for something expected that has not happened.
5
Choose the words that complete the sentence from the text.
They are asking for help, and the best reply is an offer: ‘I ______ it now.’
정답과 해설 보기
can resend
Can + base verb makes a direct offer of help: I can resend it.
6
Choose the words that complete the sentence from the text.
______ I send the samples by courier instead?
정답과 해설 보기
Shall
Shall I + base verb offers to do something and asks if the listener wants it.
7
Choose the words that complete the sentence from the text.
When team members receive an indirect reply themselves, they are encouraged to check it: “______ them on Monday?”
정답과 해설 보기
So we should expect
A checking question can keep statement order with rising intonation: So we should expect…? The modal takes the base verb.

추가 연습

Hear the purpose first

Who can authorise a new access card?

Leila at the security desk handles those requests.

Who asks for a person. The reply names the responsible person rather than repeating access card.

Listening routine

Listen for the requested information: person, place, time or method.
Keep the main question in mind; do not choose a reply just because a word sounds similar.
A useful response can paraphrase the question.

Hear the purpose first

Can you deliver the posters this morning?

The van is being serviced until noon, but I can bring them at two.

The service prevents a morning delivery. The alternative time answers the request without starting with no.

Listening routine

Ask what the reply lets you conclude in this situation.
A reason, limitation or alternative can answer a yes/no question indirectly.
Reject a reply that mentions the same topic but does not resolve the request.

Hear the purpose first

I haven’t received the room-access code yet.

I can resend the confirmation message now.

The statement signals a problem. An offer to resend the message addresses that problem directly.

Listening routine

Not every prompt is a question: it may report news, flag a problem or offer help.
Respond to the speaker’s purpose: acknowledge, offer a next step, accept or decline.
A natural reply need not repeat the speaker’s key words.

Choose a useful response

1
Listen and choose the most useful response.
정답과 해설 보기
B
Where asks for a location. Only B gives a place; A gives a time and C adds an instruction.
2
Listen and choose the most useful response.
정답과 해설 보기
C
When asks for a time. C supplies it; room and person do not answer the question.
3
Listen and choose the most useful response.
정답과 해설 보기
A
Who asks for a person. Nadia has the shift; the other choices respond to similar words or a different question.

Choose a useful response

1
Listen and choose the most useful response.
정답과 해설 보기
B
B explains that the space is occupied, so it is not currently available. The other replies do not address availability.
2
Listen and choose the most useful response.
정답과 해설 보기
C
C commits to checking after the 11 o’clock meeting, which addresses the before-lunch request. The other replies do not say whether the task can be done.
3
Listen and choose the most useful response.
정답과 해설 보기
A
A supplies an existing unused copy, so another copy is unnecessary. B and C are related in topic only.

Choose a useful response

1
Listen and choose the most useful response.
정답과 해설 보기
C
C offers a relevant next step for the lighting problem; A and B do not help with it.
2
Listen and choose the most useful response.
정답과 해설 보기
A
A accepts the offer and gives a useful instruction. Hand refers to help here, not handwriting.
3
Listen and choose the most useful response.
정답과 해설 보기
B
B acknowledges positive news and its practical consequence. The other replies match a word but not the message.

Yes, no, and everything in between

In a bright community centre, Maya holds a clipboard while Owen, in a green apron, answers her question.

Yes, no, and everything in between

At the regional office of a mid-sized logistics company, team leader Aiko Tanaka keeps a list she calls “answers that aren’t answers”. It started after a small disaster last winter. A client asked, “Can you deliver the samples by Friday?” A new coordinator replied, “Our van is being serviced this week.” The client heard a reason and assumed the problem was being solved. The coordinator meant no. The samples arrived the following Tuesday, and the client was not pleased.

Aiko says that indirect replies like this are completely normal. “When someone asks, ‘Who can sign this form?’ a useful answer is often not a name but ‘Hassan handles those requests.’ When someone says, ‘I haven’t received the access code yet,’ they are not really giving news. They are asking for help, and the best reply is an offer: ‘I can resend it now.’” Good listeners, she argues, respond to what the speaker needs, not to the exact words.

The difficulty is that indirect replies only work when both people share the same background. A colleague who knows the van is always serviced on Thursdays understands at once that Friday is impossible. A client in another city has no way of knowing that. In Aiko’s team, which includes staff from four countries, what sounds polite to one person can sound unclear to another.

Her solution is not to ban indirect answers. Instead, she asks the team to add one short sentence that makes the meaning recoverable: a clear alternative or a check. “Our van is being serviced this week, so we can’t deliver on Friday. Shall I send the samples by courier instead?” The first half is still polite; the second half removes any doubt. When team members receive an indirect reply themselves, they are encouraged to check it: “So we should expect them on Monday?”

Not everyone likes the new rule. Diego Ferreira, one of the senior coordinators, feels it can make people sound cold. “For some of our clients, a direct no in the first sentence is almost rude,” he says. “A client who has worked with us for ten years doesn’t need everything spelled out. Sometimes the relationship matters more than the sentence.” He also worries that constant checking questions can suggest that you don’t trust the other person.

Aiko takes the point, but she has numbers on her side. In the six months since the team started adding a clear next step, complaints about missed deadlines have fallen by almost half. “Politeness isn’t about avoiding the word no,” she says. “It’s about making sure the other person knows what to do next. What’s really rude is leaving someone to guess.”

Questions, replies and offers in the article

1
Choose the words that complete the sentence from the text.
A client asked, “______ the samples by Friday?”
정답과 해설 보기
Can you deliver
A request with can puts can before the subject and uses the base verb: Can you deliver…?
2
Choose the words that complete the sentence from the text.
A new coordinator replied, “Our van ______ this week.”
정답과 해설 보기
is being serviced
The van does not do the work; someone services it. The present continuous passive is is being + past participle.
3
Choose the words that complete the sentence from the text.
“When someone asks, ‘______ sign this form?’
정답과 해설 보기
Who can
Who asks about a person and is the subject here, so the modal follows directly: Who can sign…?
4
Choose the words that complete the sentence from the text.
When someone says, ‘I haven’t received the access code ______,’ they are not really giving news.
정답과 해설 보기
yet
Yet goes at the end of a negative present perfect sentence for something expected that has not happened.
5
Choose the words that complete the sentence from the text.
They are asking for help, and the best reply is an offer: ‘I ______ it now.’
정답과 해설 보기
can resend
Can + base verb makes a direct offer of help: I can resend it.
6
Choose the words that complete the sentence from the text.
______ I send the samples by courier instead?
정답과 해설 보기
Shall
Shall I + base verb offers to do something and asks if the listener wants it.
7
Choose the words that complete the sentence from the text.
When team members receive an indirect reply themselves, they are encouraged to check it: “______ them on Monday?”
정답과 해설 보기
So we should expect
A checking question can keep statement order with rising intonation: So we should expect…? The modal takes the base verb.

이 단원 배우기

어떻게 배우고 싶나요?

계정이 있나요?

무료 계정은 한 단원을 계속 열어 둘 수 있습니다.

Part 2는 이렇게 진행됩니다

25문항은 각각 짧은 질문이나 평서문 하나와 그 뒤에 나오는 응답 세 개(A, B, C)로 이루어집니다. 문제지에는 답을 표시하라는 안내 외에는 아무것도 인쇄되어 있지 않고, 각 문항은 한 번만 들려줍니다. 질문뿐 아니라 요청, 제안, 평범한 평서문도 나옵니다.

질문의 초점을 들으세요

무엇이 답이 되는지는 첫 단어가 정합니다. “When”을 놓치면 모든 선택지가 그럴듯하게 들립니다. 한국어에서는 의문사가 문장 중간이나 끝 쪽에 오는 경우가 많지만(“회의가 언제예요?”), 영어에서는 맨 앞에 옵니다(“When is the meeting?”). 첫 두 단어에 집중해서 듣는 연습을 하세요. 아래 녹음에서 “Who”는 사람을 묻고, 응답은 “access card”를 되풀이하지 않고 사람을 알려 줍니다. 좋은 응답은 질문을 다른 말로 바꾸는 경우가 많습니다.

Who: 사람, 팀, 담당자(“The front desk handles that.”)
When: 시간, 날짜, 조건(“Right after the board meeting.”)
Where: 장소(“In the top drawer.”)
How: 방법(“By courier.”). Why: 이유이며, “because” 없이 답하는 경우가 많습니다.

질문 Who can authorise a new access card?

응답 Leila at the security desk handles those requests.

간접 응답: yes도 no도 없이

정답 중 상당수는 yes/no 질문에 yes나 no 없이 답합니다. 그러니 응답을 듣고 무엇을 알 수 있는지 생각하세요. 아래 녹음에서 밴이 정오까지 정비 중이라는 말은 오전 배달이 불가능하다는 뜻이고, “I can bring them at two”는 대안을 제시합니다. 다른 간접 응답 형태:

다른 사람 안내: “Do you know the Wi-Fi password?” → “Ask Daniel at reception.”
되묻기: “Can you send me the file?” → “Which version?”

질문 Can you deliver the posters this morning?

응답 The van is being serviced until noon, but I can bring them at two.

포스터는 오늘 오전에 도착하나요?

평서문과 제안: 목적에 답하세요

평서문은 문제를 알리거나, 소식을 전하거나, 도움을 제안할 수 있습니다. 그 목적에 답하세요. “I haven’t received the room-access code yet”는 사실상 도움 요청이므로 “I can resend the confirmation message now”가 알맞습니다.

문제에는 다음 조치: “The lights in room 4 aren’t working.” → “I’ll call maintenance.”
소식에는 그 결과: “The client approved the design.” → “Great, so we can start printing.”
제안에는 수락이나 거절: “Shall I book a taxi?” → “Thanks, but I’ve already ordered one.”

오답에 숨은 함정

다음 함정을 조심하세요.

“copy”와 “coffee” 같은 비슷한 소리: 소리가 비슷하다는 것은 근거가 아니라 경고 신호입니다. 한국어에는 /f/ 소리가 없어서 두 단어가 더 비슷하게 들릴 수 있습니다.
같은 주제, 답은 없음: “Has the printer been fixed?” → “I need forty copies.”
잘못된 초점: “Where” 질문에 시간으로 답하는 것.
정보를 묻는 질문에 yes나 no: “Where is the invoice?” → “Yes, it is.”
부정 의문문: “Haven’t you sent the invoice yet?” → “No, I’ll do it after lunch”는 아직 보내지 않았다는 뜻입니다. 한국어라면 “네, 아직이요”라고 할 상황에서도 영어는 사실을 기준으로 No라고 답합니다.

나에게 맞는 방법으로 이 단원 배우기

응답 뒤에 있는 문법

Part 2의 속도에서는 다음 형태가 자동으로 나와야 합니다.

Can + 주어 + 동사원형: “Can you deliver the samples by Friday?” (“Do you can deliver…?”가 아님)
현재진행 수동태: “Our van is being serviced this week.” 즉 지금은 밴을 쓸 수 없습니다.
주어로 쓰인 Who에는 do가 붙지 않습니다: “Who can sign this form?”
기다리던 일이 아직 일어나지 않았을 때는 현재완료와 yet: “I haven’t received the access code yet.”
제안과 확인: “Shall I call the client?”, 그리고 끝을 올려 말하는 “So we should expect them on Tuesday?”

내가 답하는 쪽일 때

간접 응답은 공손할 때가 많지만 실패할 수도 있습니다. 고객이 “Can you deliver the samples by Friday?”라고 묻고, 담당자는 안 된다는 뜻으로 “Our van is being serviced this week”라고 답합니다. 고객은 문제가 해결되고 있다고 생각하고 화요일까지 기다립니다. 한 문장만 더하면 막을 수 있습니다: “So Friday isn’t possible, but I can send them by courier on Monday. Would that work?” 스터디 파트너나 선생님과 토론해 보세요.

너무 돌려 말한 응답을 오해한 적이 있나요? “I thought it meant…, but actually…”를 써 보세요.
분명하게 말하는 것도 일종의 예의일까요? “In a way, yes, because…”나 “I see it differently:…”를 써 보세요.

15분 Part 2 루틴

Part 2 연습 문제로 매일 이렇게 하세요.

10문항을 한 번씩만 듣고 스크립트 없이 답하세요.
질문이 끝날 때마다 그 초점을 속으로 말해 보세요.
스크립트로 확인하고 틀린 문항마다 원인을 적으세요: 잘못된 초점, 비슷한 소리, 같은 주제, 놓친 간접 응답.
그다음 세 문항에 직접 답해 보세요. 한 번은 직접적으로, 한 번은 간접적으로.

다음 단계

Part 3는 같은 기술을 대화 전체에 적용합니다. 누가 무엇을 언제 하기로 했나요? 그다음 Part 4의 담화에서는 바뀐 세부 정보까지 따라가야 합니다.

자주 묻는 질문

TOEIC Listening Part 2는 몇 문항인가요?

25문항입니다. 각 문항은 질문이나 평서문 하나와 응답 세 개로 이루어지며, 한 번만 들려주고 문제지에는 인쇄되어 있지 않습니다.

Part 2의 정답은 왜 yes나 no가 아닌 경우가 많나요?

실제 동료들은 그렇게 답하는 일이 드물기 때문입니다. 이유, 대안, 다른 사람 안내도 yes/no 질문의 답이 될 수 있습니다. 다음에 무슨 일이 일어나는지 알려 주는 응답을 고르세요.

Part 2에서 “모르겠다”는 응답이 정답일 수 있나요?

네, 그래도 도움이 된다면 정답일 수 있습니다. “I’m not sure, but Kim will know”는 누구에게 물어야 할지 알려 줍니다.

다음 연습 살펴보기

Flalingo는 TOEIC을 운영하는 기관과 제휴 관계가 없으며 해당 기관의 보증을 받지 않습니다.

TOEIC Listening Part 2(질의응답): 알맞은 응답 고르기, 돌려 말하는 답 알아듣기, 평서문에 반응하기

이 글이 맞는 분

예시 학습 페이지 열기

단어 카드

대화 예시

문장 형태

추가 연습

Hear the purpose first

Hear the purpose first

Hear the purpose first

Choose a useful response

Choose a useful response

Choose a useful response

Yes, no, and everything in between

Questions, replies and offers in the article

Part 2는 이렇게 진행됩니다

질문의 초점을 들으세요

간접 응답: yes도 no도 없이

평서문과 제안: 목적에 답하세요

오답에 숨은 함정

응답 뒤에 있는 문법

내가 답하는 쪽일 때

15분 Part 2 루틴

다음 단계

자주 묻는 질문

다음 연습 살펴보기

다음에는 무엇을 할까요?

Flai로 계속 연습하세요

라이브 선생님과 배우기