TOEIC Listening Part 2（応答問題）：役立つ応答の選び方、遠回しな返答の聞き取り方、発言への応じ方

TOEIC Listening Part 2（Question-Response）では、質問または発言を一つ聞き、続く三つの応答から、同僚にとって本当に役立つものを選びます。まず、話し手が必要としているのが人、時間、場所、判断、反応のどれなのかをつかみましょう。その必要を間接的に満たす応答は正解になりえますが、質問の語句を繰り返すだけの応答は外しましょう。この記事は中級（B1）以上の受験者向けです。

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Part 2の問題はほぼ聞き取れるのに、つい聞こえた語と同じ語を含む選択肢を選んでしまうTOEIC受験者。
正解がyesやnoで始まらないと点を落としてしまう方。
答えがnoのときでも同僚や顧客にはっきり伝える力を、仕事でも使いたい社会人。
まだ早い：TOEICのテストの構成をまだ確認していないなら、学習計画と現状把握のガイドから始めましょう。
簡単すぎる：Part 2がすでに一番得意なパートなら、会話全体を追うPart 3に進みましょう。

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単語カード

Personal · saying no

When did you last need to say no to a request at work or in your studies? How did you say it?

Useful: ‘I said something like…’ · ‘I didn’t want to sound…, so…’ · ‘Looking back, I should have…’

Personal · an unclear answer

Have you ever misunderstood a reply because it was too indirect? What happened?

Useful: ‘I thought it meant…, but actually…’ · ‘It turned out that…’ · ‘Since then, I always check…’

Big idea · clarity and politeness

Aiko says the really rude thing is leaving someone to guess. Is being clear a kind of politeness?

Useful: ‘In a way, yes, because…’ · ‘Not always. Sometimes…’ · ‘I see it differently:…’

会話の例

Who can authorise a new access card?

Leila at the security desk handles those requests.

Who asks for a person. The reply names the responsible person rather than repeating access card.

文の形

1
Choose the words that complete the sentence from the text.
A client asked, “______ the samples by Friday?”
答えと解説を見る
Can you deliver
A request with can puts can before the subject and uses the base verb: Can you deliver…?
2
Choose the words that complete the sentence from the text.
A new coordinator replied, “Our van ______ this week.”
答えと解説を見る
is being serviced
The van does not do the work; someone services it. The present continuous passive is is being + past participle.
3
Choose the words that complete the sentence from the text.
“When someone asks, ‘______ sign this form?’
答えと解説を見る
Who can
Who asks about a person and is the subject here, so the modal follows directly: Who can sign…?
4
Choose the words that complete the sentence from the text.
When someone says, ‘I haven’t received the access code ______,’ they are not really giving news.
答えと解説を見る
yet
Yet goes at the end of a negative present perfect sentence for something expected that has not happened.
5
Choose the words that complete the sentence from the text.
They are asking for help, and the best reply is an offer: ‘I ______ it now.’
答えと解説を見る
can resend
Can + base verb makes a direct offer of help: I can resend it.
6
Choose the words that complete the sentence from the text.
______ I send the samples by courier instead?
答えと解説を見る
Shall
Shall I + base verb offers to do something and asks if the listener wants it.
7
Choose the words that complete the sentence from the text.
When team members receive an indirect reply themselves, they are encouraged to check it: “______ them on Monday?”
答えと解説を見る
So we should expect
A checking question can keep statement order with rising intonation: So we should expect…? The modal takes the base verb.

追加の練習

Hear the purpose first

Who can authorise a new access card?

Leila at the security desk handles those requests.

Who asks for a person. The reply names the responsible person rather than repeating access card.

Listening routine

Listen for the requested information: person, place, time or method.
Keep the main question in mind; do not choose a reply just because a word sounds similar.
A useful response can paraphrase the question.

Hear the purpose first

Can you deliver the posters this morning?

The van is being serviced until noon, but I can bring them at two.

The service prevents a morning delivery. The alternative time answers the request without starting with no.

Listening routine

Ask what the reply lets you conclude in this situation.
A reason, limitation or alternative can answer a yes/no question indirectly.
Reject a reply that mentions the same topic but does not resolve the request.

Hear the purpose first

I haven’t received the room-access code yet.

I can resend the confirmation message now.

The statement signals a problem. An offer to resend the message addresses that problem directly.

Listening routine

Not every prompt is a question: it may report news, flag a problem or offer help.
Respond to the speaker’s purpose: acknowledge, offer a next step, accept or decline.
A natural reply need not repeat the speaker’s key words.

Choose a useful response

1
Listen and choose the most useful response.
答えと解説を見る
B
Where asks for a location. Only B gives a place; A gives a time and C adds an instruction.
2
Listen and choose the most useful response.
答えと解説を見る
C
When asks for a time. C supplies it; room and person do not answer the question.
3
Listen and choose the most useful response.
答えと解説を見る
A
Who asks for a person. Nadia has the shift; the other choices respond to similar words or a different question.

Choose a useful response

1
Listen and choose the most useful response.
答えと解説を見る
B
B explains that the space is occupied, so it is not currently available. The other replies do not address availability.
2
Listen and choose the most useful response.
答えと解説を見る
C
C commits to checking after the 11 o’clock meeting, which addresses the before-lunch request. The other replies do not say whether the task can be done.
3
Listen and choose the most useful response.
答えと解説を見る
A
A supplies an existing unused copy, so another copy is unnecessary. B and C are related in topic only.

Choose a useful response

1
Listen and choose the most useful response.
答えと解説を見る
C
C offers a relevant next step for the lighting problem; A and B do not help with it.
2
Listen and choose the most useful response.
答えと解説を見る
A
A accepts the offer and gives a useful instruction. Hand refers to help here, not handwriting.
3
Listen and choose the most useful response.
答えと解説を見る
B
B acknowledges positive news and its practical consequence. The other replies match a word but not the message.

Yes, no, and everything in between

In a bright community centre, Maya holds a clipboard while Owen, in a green apron, answers her question.

Yes, no, and everything in between

At the regional office of a mid-sized logistics company, team leader Aiko Tanaka keeps a list she calls “answers that aren’t answers”. It started after a small disaster last winter. A client asked, “Can you deliver the samples by Friday?” A new coordinator replied, “Our van is being serviced this week.” The client heard a reason and assumed the problem was being solved. The coordinator meant no. The samples arrived the following Tuesday, and the client was not pleased.

Aiko says that indirect replies like this are completely normal. “When someone asks, ‘Who can sign this form?’ a useful answer is often not a name but ‘Hassan handles those requests.’ When someone says, ‘I haven’t received the access code yet,’ they are not really giving news. They are asking for help, and the best reply is an offer: ‘I can resend it now.’” Good listeners, she argues, respond to what the speaker needs, not to the exact words.

The difficulty is that indirect replies only work when both people share the same background. A colleague who knows the van is always serviced on Thursdays understands at once that Friday is impossible. A client in another city has no way of knowing that. In Aiko’s team, which includes staff from four countries, what sounds polite to one person can sound unclear to another.

Her solution is not to ban indirect answers. Instead, she asks the team to add one short sentence that makes the meaning recoverable: a clear alternative or a check. “Our van is being serviced this week, so we can’t deliver on Friday. Shall I send the samples by courier instead?” The first half is still polite; the second half removes any doubt. When team members receive an indirect reply themselves, they are encouraged to check it: “So we should expect them on Monday?”

Not everyone likes the new rule. Diego Ferreira, one of the senior coordinators, feels it can make people sound cold. “For some of our clients, a direct no in the first sentence is almost rude,” he says. “A client who has worked with us for ten years doesn’t need everything spelled out. Sometimes the relationship matters more than the sentence.” He also worries that constant checking questions can suggest that you don’t trust the other person.

Aiko takes the point, but she has numbers on her side. In the six months since the team started adding a clear next step, complaints about missed deadlines have fallen by almost half. “Politeness isn’t about avoiding the word no,” she says. “It’s about making sure the other person knows what to do next. What’s really rude is leaving someone to guess.”

Questions, replies and offers in the article

1
Choose the words that complete the sentence from the text.
A client asked, “______ the samples by Friday?”
答えと解説を見る
Can you deliver
A request with can puts can before the subject and uses the base verb: Can you deliver…?
2
Choose the words that complete the sentence from the text.
A new coordinator replied, “Our van ______ this week.”
答えと解説を見る
is being serviced
The van does not do the work; someone services it. The present continuous passive is is being + past participle.
3
Choose the words that complete the sentence from the text.
“When someone asks, ‘______ sign this form?’
答えと解説を見る
Who can
Who asks about a person and is the subject here, so the modal follows directly: Who can sign…?
4
Choose the words that complete the sentence from the text.
When someone says, ‘I haven’t received the access code ______,’ they are not really giving news.
答えと解説を見る
yet
Yet goes at the end of a negative present perfect sentence for something expected that has not happened.
5
Choose the words that complete the sentence from the text.
They are asking for help, and the best reply is an offer: ‘I ______ it now.’
答えと解説を見る
can resend
Can + base verb makes a direct offer of help: I can resend it.
6
Choose the words that complete the sentence from the text.
______ I send the samples by courier instead?
答えと解説を見る
Shall
Shall I + base verb offers to do something and asks if the listener wants it.
7
Choose the words that complete the sentence from the text.
When team members receive an indirect reply themselves, they are encouraged to check it: “______ them on Monday?”
答えと解説を見る
So we should expect
A checking question can keep statement order with rising intonation: So we should expect…? The modal takes the base verb.

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Part 2のしくみ

25問はそれぞれ、短い質問または発言と、それに続くA、B、Cの三つの応答でできています。問題用紙には解答をマークするよう指示する文しか印刷されておらず、各問題は一度しか流れません。質問だけでなく、依頼、申し出、ふつうの発言も出てきます。

質問の焦点を聞き取る

何が答えになるかは、最初の語で決まります。「When」を聞き逃すと、どの選択肢ももっともらしく聞こえます。日本語では疑問詞が文の途中に来ることが多く（「会議はいつですか」）、疑問であることは文末の「か」でわかりますが、英語では疑問詞が文頭に来ます（“When is the meeting?”）。最初の2語に集中して聞く練習をしましょう。下の音声では「Who」が人を尋ね、応答は「access card」を繰り返さずに人を答えています。良い応答は、質問を言い換えることがよくあります。

Who：人、チーム、担当者（“The front desk handles that.”）
When：時間、日付、条件（“Right after the board meeting.”）
Where：場所（“In the top drawer.”）
How：方法（“By courier.”）。Why：理由で、“because”を使わずに答えることがよくあります。

質問 Who can authorise a new access card?

応答 Leila at the security desk handles those requests.

間接的な応答：yesもnoも言わない

正解の多くは、yes/no疑問文にyesもnoも使わずに答えます。応答から何がわかるかを考えましょう。下の音声では、バンが正午まで整備中ということは午前中の配達はできないという意味で、“I can bring them at two”は代わりの案を示しています。ほかの間接的な応答の形：

担当者を教える：“Do you know the Wi-Fi password?” → “Ask Daniel at reception.”
聞き返す：“Can you send me the file?” → “Which version?”

質問 Can you deliver the posters this morning?

応答 The van is being serviced until noon, but I can bring them at two.

ポスターは今日の午前中に届きますか？

発言と申し出：目的に応える

発言には、問題を知らせる、知らせを伝える、手助けを申し出るといった目的があります。その目的に応えましょう。“I haven’t received the room-access code yet”は実際には助けを求める発言なので、“I can resend the confirmation message now”が合います。

問題には次の行動：“The lights in room 4 aren’t working.” → “I’ll call maintenance.”
知らせにはその結果：“The client approved the design.” → “Great, so we can start printing.”
申し出には承諾か断り：“Shall I book a taxi?” → “Thanks, but I’ve already ordered one.”

誤答に潜むわな

次のわなに注意しましょう。

“copy”と“coffee”のような似た音：音が似ていることは根拠ではなく、警告のサインです。
同じ話題だが答えていない：“Has the printer been fixed?” → “I need forty copies.”
焦点のずれ：「Where」の質問に時間で答えるもの。
情報を尋ねる質問へのyesやno：“Where is the invoice?” → “Yes, it is.”
否定疑問文：“Haven’t you sent the invoice yet?” → “No, I’ll do it after lunch”は、まだ送っていないという意味です。日本語なら「はい、まだです」と答える場面でも、英語では事実に合わせてNoと言います。

自分に合った方法でこの単元を学ぶ

応答を支える文法

Part 2のスピードでは、次の形がすぐに出てくる必要があります。

Can＋主語＋動詞の原形：“Can you deliver the samples by Friday?”（“Do you can deliver…?”ではない）
現在進行形の受け身：“Our van is being serviced this week.” つまり今はバンを使えません。
主語のWhoにはdoを付けない：“Who can sign this form?”
期待していることがまだ起きていないときは現在完了とyet：“I haven’t received the access code yet.”
申し出と確認：“Shall I call the client?”、そして語尾を上げて言う“So we should expect them on Tuesday?”

自分が答える側のとき

間接的な応答は丁寧なことが多い一方で、うまく伝わらないこともあります。顧客が“Can you deliver the samples by Friday?”と尋ね、担当者が「無理です」という意味で“Our van is being serviced this week”と答えたとします。顧客は問題が解決に向かっていると思い、火曜日まで待つことになります。一文足せば防げます：“So Friday isn’t possible, but I can send them by courier on Monday. Would that work?” 学習仲間や講師と話し合ってみましょう。

遠回しすぎる応答を誤解したことはありますか？“I thought it meant…, but actually…”を使ってみましょう。
はっきり言うことも礼儀の一つでしょうか？“In a way, yes, because…”や“I see it differently:…”を使ってみましょう。

15分間のPart 2練習ルーティン

Part 2の練習問題を使って、毎日次のように取り組みましょう。

10問をそれぞれ一度だけ聞き、スクリプトを見ずに答える。
質問が終わるたびに、その焦点を心の中で言う。
スクリプトで確認し、間違えた問題ごとに原因を書く：焦点のずれ、似た音、同じ話題、間接的な応答の見落とし。
そのあと3問に自分で答える。一度は直接的に、一度は間接的に。

次のステップ

Part 3では、同じ力を会話全体に使います。誰が何をいつすることになったのでしょうか。その次のPart 4の説明文問題では、変更された細かい情報も追う必要があります。

よくある質問

TOEIC Listening Part 2は何問ありますか？

25問です。各問題は質問または発言と三つの応答でできていて、一度だけ流れ、問題用紙には印刷されていません。

Part 2の正解がyesやnoでないことが多いのはなぜですか？

実際の同僚がそう答えることは少ないからです。理由、代わりの案、担当者の案内でもyes/no疑問文の答えになります。次に何が起きるかがわかる応答を選びましょう。

Part 2で「わかりません」という応答が正解になることはありますか？

あります。それでも役に立つ場合です。“I’m not sure, but Kim will know”は、誰に聞けばよいかを伝えています。

次の練習を探す

FlalingoはTOEICを運営する団体と提携しておらず、これらの団体から推奨を受けていません。

TOEIC Listening Part 2（応答問題）：役立つ応答の選び方、遠回しな返答の聞き取り方、発言への応じ方

この記事が向いている人

サンプルページを開く

単語カード

会話の例

文の形

追加の練習

Hear the purpose first

Hear the purpose first

Hear the purpose first

Choose a useful response

Choose a useful response

Choose a useful response

Yes, no, and everything in between

Questions, replies and offers in the article

Part 2のしくみ

質問の焦点を聞き取る

間接的な応答：yesもnoも言わない

発言と申し出：目的に応える

誤答に潜むわな

応答を支える文法

自分が答える側のとき

15分間のPart 2練習ルーティン

次のステップ

よくある質問

次の練習を探す

次は何をしましょうか？

Flaiで練習を続けよう

ライブの先生と学ぶ