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How to reply to health news in a personal English email (B2): warm phrases and present perfect simple or continuous

Two friends check a repaired tap and its rubber seal at a sink.

A B2 guide to answering a friend’s health news by email: a five-part plan, warm phrases that avoid medical advice, precise health words, and when to use present perfect simple or continuous.

Reply to a friend’s health news in five moves: respond to the news, give a short update, ask a relevant question, close warmly, and add a PS only if it does a job. Be a friend, not a doctor: ask how they are coping rather than recommending medicine. The key grammar is the present perfect: “I’ve just heard about your ankle” for news with a result, “I’ve been thinking about you all week” for duration. This B2 (upper intermediate) topic is for adults who write personal emails in English.

Who this is for

  • Upper-intermediate adults who write to friends, relatives or colleagues in English and want replies that sound warm, not formulaic.
  • Learners who know the present perfect but still hesitate between “I’ve done” and “I’ve been doing”.
  • People living abroad who need to talk about illness, injuries or recovery in everyday English.
  • Too early: if linking several short messages about one event is still hard, start with five connected messages about a trip (B1+).
  • Too easy: if you already choose between simple and continuous without thinking, move on to a C1 reflective article about a memory that changed.

Open the sample pages

Open the sample pages

Word cards

experience: ever / never

Use present perfect simple for an experience at an unspecified time.

Have you ever fainted? I have never broken a bone.

recent completion: just / already / yet

Use simple for a completed action with present relevance.

The nurse has just called; she has already reviewed the notes but has not arrived yet.

superlative or numbered occasion

Use simple after the best/worst and first/second/last time.

This is the worst headache I have ever had.

state continuing to now

Use simple with non-action verbs and for/since.

Maya has known this doctor for twelve years.

quantity or frequency

Use simple when the amount completed matters.

How many tablets have you taken today?

unfinished duration

Use continuous with an action continuing now.

Owen has been coughing since Tuesday.

Conversation

maya You have been rehearsing for two hours, haven’t you?

owen I have, and I have hardly drunk any water.

maya Sit down. You look pale, and you said you felt dizzy.

owen I feel better already. Could you tell me whether the room is unusually warm?

maya It is. The heating has been running since early morning. I’ll open the door and get water.

owen Then I’ll change out of this tight woollen jacket before we continue.

Language pattern

repeated recent activity

Use continuous for repeated action over a period.

I have been checking my temperature all morning.

just-finished activity with a result

Use continuous when visible evidence comes from recent activity.

Her shoes are muddy because she has been walking outside.

completion versus process

Simple foregrounds finished result; continuous foregrounds duration or incompleteness.

Maya has written the health update; Owen has been writing his but has not finished.

dual-behaviour verbs

Meaning controls form: have a possession is a state; have lessons is an activity.

He has had this monitor for years, but he has been having weekly therapy since May.

live / work flexibility

Both forms can describe duration; continuous often sounds more temporary.

She has worked here since 2020; she has been working from home this month.

More practice

A complete informal health email

Maya and Owen check a repaired tap and its rubber seal at a sink.

Hi Lena,

Sorry I haven’t been in touch for a while, but I've been dealing with a strange problem at the studio. Five members have reported irritated hands since a tap was repaired, and one colleague has had an allergic reaction. Fortunately, nobody has needed emergency treatment. We've stopped using the tap, and the building manager has already replaced its latex seal.

How are you and your family? Have you been enjoying the new flat? I'm feeling less anxious now that we have found the cause. I've been writing a simple materials checklist so that contractors mention possible allergens before future work.

Anyway, that's all for now. Please give my regards to Amir. Hope to hear from you soon.

Take care,

Maya

PS Could you send me the name of the antihistamine guide you mentioned?

Reply with evidence and warmth

The rash that followed the repair

Maya and Owen check a repaired tap and its rubber seal at a sink.

The rash that followed the repair

Maya has managed a co-working studio for six years, but she has never closed it for a health concern. This week, five members have reported itchy hands. Two have developed a rash, and one has been sneezing whenever she enters the kitchen.

At first, the team blamed a new cleaning spray. They have stopped using it, yet the symptoms have continued. Owen has been comparing the incident times with maintenance records. Every report occurred after someone used the repaired hot-water tap. A plumber had fitted a rubber seal containing latex, and one member has already confirmed a serious latex allergy.

Maya has now isolated the tap and informed the building manager. No one has had difficulty breathing, but the allergic member has taken an antihistamine after medical advice. The building has replaced the seal and has begun checking material declarations for future repairs. A minor maintenance job has exposed a procurement gap that the studio had not considered before.

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A five-part plan for your reply

In 140–190 words, give each part one to three sentences:

  • Respond to the news: “I was so sorry to hear about your fall. What a relief nothing is broken!”
  • Your own update, briefly: “Things have been busy here: I’ve just started a new project at work.”
  • A relevant question: “Have you been able to sleep properly?”
  • A warm close: “Take care, and give my love to the kids.”
  • A PS only for a request or an offer: “PS I can bring some shopping on Saturday if that helps.”

Responding warmly without giving medical advice

Match the phrase to the news, and leave treatment to doctors:

  • Bad news: “I’m so sorry to hear you’ve been unwell.”
  • Good news: “I’m so glad you’re feeling better.”
  • Mixed news: “It must have been frightening, but it sounds as if you’re over the worst.” Over the worst means the hardest part has passed.
  • Ask, don’t prescribe: “Have you been able to see a doctor?”, not “You should take antibiotics.”
  • Offer help: “Is there anything I can do?”

Health words that make your news precise

Precise collocations tell a friend what actually happened:

  • Have a cold, have flu, have a sore throat. In British English, have a temperature means have a fever.
  • A sprained ankle has been hurt by twisting; a swollen one is bigger than normal.
  • Feel dizzy, faint (pass out briefly), come round (wake up again).
  • In British English, feel sick means you might vomit; in American English, sick usually just means ill.

Present perfect simple: results, experience and amounts

Use the simple form when a finished action, its result or a number matters now:

  • Already and yet: “The nurse has already reviewed the notes but has not arrived yet.”
  • Experience: “Have you ever fainted? I have never broken a bone.”
  • After a superlative: “This is the worst headache I have ever had.”
  • Amounts: “I’ve phoned the clinic three times this morning.”
  • States with for or since (know, be, have meaning own): “I have known my doctor for twelve years.”

Present perfect continuous: duration and activity

Use the continuous form when the activity, its length or its unfinished state matters.

Be ready to explain one choice in a sentence: “I chose ‘I’ve been resting’ because the rest is still going on.”

  • Still going on: “He has been coughing since Tuesday.”
  • Repeated over a period: “I have been checking my temperature all morning.”
  • Visible evidence: “Her shoes are muddy because she has been walking outside.”
  • Process versus result: “I’ve been writing a checklist” (not finished) versus “I’ve written to the clinic” (done).
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Hear the contrast in a short exchange

Two colleagues are rehearsing when one feels unwell. Why is “hardly drunk any water” simple, but “has been running since early morning” continuous?

The amount matters in the first; the heating is still on in the second.

Maya You have been rehearsing for two hours, haven’t you?

Owen I have, and I have hardly drunk any water.

Maya Sit down. You look pale, and you said you felt dizzy.

Owen I feel better already. Could you tell me whether the room is unusually warm?

Maya It is. The heating has been running since early morning. I’ll open the door and get water.

Common mistakes

Check your draft for these:

  • “I am ill since Monday.” Say “I have been ill since Monday.”
  • “I have seen the doctor yesterday.” A finished time needs the past simple: “I saw the doctor yesterday.”
  • “Since two days.” Say “for two days” or “since Tuesday”.
  • A diagnosis: “It’s probably an allergy, so take antihistamines.” Ask “What did the doctor say?”

A 10-minute daily routine

Use real or invented news; write the full reply at the weekend.

  • 3 minutes: write three sentences about your week with just, since and the continuous.
  • 3 minutes: switch one sentence between simple and continuous and say how the meaning changes.
  • 4 minutes: answer one question aloud, with a reason: “Is a message or a phone call better when a friend is ill?” “How much health detail is it fine to share by email?”

What comes next

Next at B2: turn a 50-word core into a short story, then write a balanced post about adventure courses. At C1, write a reflective article about a memory that changed.

Frequently asked questions

What is the difference between present perfect simple and continuous?

The simple form stresses a result or an amount: “I’ve written three emails.” The continuous stresses the activity and its length: “I’ve been writing emails all morning.”

How do you reply to bad health news in an English email?

Show sympathy, ask a relevant question, offer help and close warmly: “Take care of yourself.” Leave medical advice to doctors.

Is it “I am ill since Monday” or “I have been ill since Monday”?

“I have been ill since Monday.” Since links a past starting point to now, so English uses the present perfect.

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