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TOEIC Listening Part 3 (Conversations): how to track the purpose, the accepted plan and who does what next

Two people talk across a table with forms and small cards at a busy event venue.

How to answer TOEIC Listening Part 3: find why the speakers are talking and who they are, separate rejected suggestions from the accepted plan, catch the next action and handle graphic questions. For candidates at intermediate (B1) level and above.

In TOEIC Listening Part 3, you hear short conversations, mostly about work, between two or three people and answer three printed questions about each. The questions follow one thread: why the speakers are talking, who they are, which suggestion they accept and who acts next. Read the questions first and listen to the end, because the first suggestion is often rejected. This guide suits candidates at intermediate (B1) level and above.

Who this is for

  • TOEIC candidates who understand most of a Part 3 conversation but choose answers about the wrong speaker or the wrong moment.
  • Learners who get stuck on “What will the man do next?” or “Who most likely is the woman?”
  • Professionals who want the same skill at work: leaving a call or a meeting knowing what was agreed and who acts next.
  • Too early: if single questions and short replies still go by too fast, practise Part 2 (Question-Response) first.
  • Too easy: if you follow conversations comfortably, move on to Part 4, where one speaker leaves a message or gives a talk.

Open the sample pages

Open the sample pages

Word cards

Personal · a meeting you remember

Think of a meeting or group discussion that ended without a clear plan. What happened afterwards?

Useful: ‘We all thought…, but…’ · ‘In the end, nobody…’ · ‘It would have helped if…’

Personal · your role in a group

In group discussions, are you usually the person who suggests ideas, questions them, or organizes the next steps?

Useful: ‘I tend to be the one who…’ · ‘I’m better at… than…’ · ‘It depends on the group, but…’

Conversation

Maya Hello. I booked a room for a small training session tomorrow. I’ve just learned that two participants use wheelchairs, and the room in my confirmation is upstairs.

Owen Thanks for telling us. That room has no lift access, but I manage the bookings for a ground-floor studio as well. How many people are coming?

Maya Twelve, including the trainer. We also need a screen for slides.

Owen The ground-floor studio holds sixteen and has a screen. It is free at your original time, so I can move the booking at no extra charge.

Maya That would solve the problem. Please send me the revised room details so I can tell the group.

Owen Of course. I’ll email a new confirmation this afternoon.

Language pattern

  1. Choose the words that complete the sentence from the text.

    Most meetings were full of proposals: “Why don’t we ______ the workshop to the studio?”

    Show answer and explanation

    move

    Why don’t we is followed by the base verb: Why don’t we move…?

  2. Choose the words that complete the sentence from the text.

    “How about ______ a technician to check the stage?”

    Show answer and explanation

    asking

    How about is followed by the -ing form: How about asking…?

  3. Choose the words that complete the sentence from the text.

    Two options were discussed: the garden room, which was on the ground floor but had only twelve places, and the loft, which was ______ but upstairs with no lift.

    Show answer and explanation

    larger

    A short adjective adds -er to compare two things: larger. The superlative largest compares three or more.

  4. Choose the words that complete the sentence from the text.

    “Omar ______ the studio booking by Wednesday.

    Show answer and explanation

    will check

    Will + base verb states an agreed future action: Omar will check…

  5. Choose the words that complete the sentence from the text.

    “If we force a decision at the table, people ______ the safest option, not the best one.”

    Show answer and explanation

    will choose

    In a first conditional, if + present simple is followed by will + base verb for the likely result.

  6. Choose the words that complete the sentence from the text.

    “Ana will ask the supplier which recorders have ______ two microphone inputs and report back on Friday” is a perfectly good action.

    Show answer and explanation

    at least

    At least means “this number or more” and states a minimum requirement. At last means “finally”.

  7. Choose the words that complete the sentence from the text.

    If nobody can say “will” with a name and a time, the proposal is not ______ a plan.

    Show answer and explanation

    yet

    Not … yet means that something has not happened so far but is expected: the proposal could become a plan later.

More practice

Listen and answer

  1. Why does Maya contact Owen?

    Show answer and explanation

    To find an accessible room for the booking

    Two participants use wheelchairs and the original upstairs room has no lift access.

  2. Why is the ground-floor studio suitable?

    Show answer and explanation

    It holds sixteen and has a screen.

    The group has twelve; the studio holds sixteen, has a screen and is available at the original time.

  3. What will Owen do next?

    Show answer and explanation

    Send a revised confirmation

    He agrees to email the new confirmation that afternoon.

An unexpected room problem

Maya Hello. I booked a room for a small training session tomorrow. I’ve just learned that two participants use wheelchairs, and the room in my confirmation is upstairs.

Owen Thanks for telling us. That room has no lift access, but I manage the bookings for a ground-floor studio as well. How many people are coming?

Maya Twelve, including the trainer. We also need a screen for slides.

Owen The ground-floor studio holds sixteen and has a screen. It is free at your original time, so I can move the booking at no extra charge.

Maya That would solve the problem. Please send me the revised room details so I can tell the group.

Owen Of course. I’ll email a new confirmation this afternoon.

Which details show Owen’s role?

He manages bookings, checks another room and offers to move the reservation.

The actions support a booking-service role. We do not need to invent a more specific job title.

Strategy

  • Use the opening problem and the response together to identify the purpose.
  • Infer a role from the service or action offered, not from a job title you expect.
  • Track the agreed outcome, not just the first request.

Arrange a suitable space

Room options

  • Garden room: ground floor, 12 places, whiteboard.
  • Studio: ground floor, 20 places, screen.
  • Loft: upstairs with no lift, 8 places, screen.

Choose a group

  • Choose 6, 10 or 15 participants.
  • Decide whether anyone needs step-free access.
  • Decide whether you need a screen or whiteboard.
  • More than one plan may work; explain and agree one.

Listen and answer

  1. What is causing difficulty?

    Show answer and explanation

    The support feet are too wide for the entrance.

    The panels are suitable, but their feet prevent them fitting through the narrow entrance.

  2. Why does Maya reject the smaller-panel option?

    Show answer and explanation

    The posters are already attached to the current panels.

    Maya wants to keep the panels because the posters are already attached.

  3. What will Maya do tomorrow morning?

    Show answer and explanation

    Meet the technician when the building opens

    Maya says she will meet the technician at eight thirty, when the caretaker opens the building.

A display panel will not fit

Maya I’m calling about the display panels you delivered for Friday’s exhibition. The panels are fine, but the support feet are too wide for the narrow entrance.

Owen I see. We could send a smaller set of panels.

Maya I’d rather keep these panels because our posters are already attached. Can the feet be removed during the move?

Owen Yes, but they need a special tool. I can ask our technician to come tomorrow morning, remove the feet and reattach them inside.

Maya That sounds better. The caretaker opens the building at eight thirty, and I’ll meet the technician then.

Owen I’ll reserve that visit and send the technician your phone number. You don’t need to detach the posters.

Which proposal becomes the plan?

A technician will remove and reattach the support feet inside the building.

Maya prefers to keep the existing panels and accepts the technician’s visit, so smaller panels are not the final solution.

Strategy

  • Separate the problem from the action proposed to solve it.
  • Listen for acceptance or rejection before treating an offer as agreed.
  • Use time and responsibility words to track who will do what.

Negotiate a repair plan

A community event setup

  • Problem choices: a cable is too short; a sign blocks the entrance; a table is unstable.
  • Solution choices: move the setup; borrow suitable equipment; arrange help from a technician.
  • Choose a realistic opening time and who can be present.

Conversation pattern

  • Describe the problem precisely.
  • Propose one solution and give a reason to accept or reject it.
  • Agree a final solution, time and responsible person.

Proposals and actions in the report

  1. Choose the words that complete the sentence from the text.

    Most meetings were full of proposals: “Why don’t we ______ the workshop to the studio?”

    Show answer and explanation

    move

    Why don’t we is followed by the base verb: Why don’t we move…?

  2. Choose the words that complete the sentence from the text.

    “How about ______ a technician to check the stage?”

    Show answer and explanation

    asking

    How about is followed by the -ing form: How about asking…?

  3. Choose the words that complete the sentence from the text.

    Two options were discussed: the garden room, which was on the ground floor but had only twelve places, and the loft, which was ______ but upstairs with no lift.

    Show answer and explanation

    larger

    A short adjective adds -er to compare two things: larger. The superlative largest compares three or more.

  4. Choose the words that complete the sentence from the text.

    “Omar ______ the studio booking by Wednesday.

    Show answer and explanation

    will check

    Will + base verb states an agreed future action: Omar will check…

  5. Choose the words that complete the sentence from the text.

    “If we force a decision at the table, people ______ the safest option, not the best one.”

    Show answer and explanation

    will choose

    In a first conditional, if + present simple is followed by will + base verb for the likely result.

  6. Choose the words that complete the sentence from the text.

    “Ana will ask the supplier which recorders have ______ two microphone inputs and report back on Friday” is a perfectly good action.

    Show answer and explanation

    at least

    At least means “this number or more” and states a minimum requirement. At last means “finally”.

  7. Choose the words that complete the sentence from the text.

    If nobody can say “will” with a name and a time, the proposal is not ______ a plan.

    Show answer and explanation

    yet

    Not … yet means that something has not happened so far but is expected: the proposal could become a plan later.

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How Part 3 works

Part 3 has 13 conversations, mostly about work, with three questions each; some have three speakers. Each conversation is played once and not printed; the questions and four options are in your test book, usually in the order of the conversation. Some sets add a graphic, such as a table or a schedule, and some questions ask what a quoted line means.

Practice conversation: the wrong room

Listen once without the transcript and answer. Then replay and find your evidence.

Maya Hello. I booked a room for a small training session tomorrow. I’ve just learned that two participants use wheelchairs, and the room in my confirmation is upstairs.

Owen Thanks for telling us. That room has no lift access, but I manage the bookings for a ground-floor studio as well. How many people are coming?

Maya Twelve, including the trainer. We also need a screen for slides.

Owen The ground-floor studio holds sixteen and has a screen. It is free at your original time, so I can move the booking at no extra charge.

Maya That would solve the problem. Please send me the revised room details so I can tell the group.

Owen Of course. I’ll email a new confirmation this afternoon.

Why does the woman contact the man?

Purpose and roles

The purpose is rarely said in one sentence: the woman never says “I need an accessible room”. You build it from wheelchair users, a room upstairs and “no lift access”. For roles, listen to actions, not titles: managing bookings and offering to move one suggest a venue employee. Wrong options often reuse a word you heard, like “wheelchair”.

Suggestions, refusals and the plan

A suggestion becomes the plan only when the other speaker accepts it. One speaker suggests delaying a delivery; the other says “I’d rather not; the stand has to be ready on Friday.” They book a courier instead. “Delay the delivery” repeats words you heard, but it was rejected.

In many languages a literal “why don’t we” sounds like a complaint; in English it is a friendly suggestion. Learn the forms:

  • Suggestion: “Why don’t we move it?” (base verb), “How about asking the team?” (-ing)
  • Offer: “I can move the booking.” “Shall I call them?”
  • Refusal: “I’d rather keep the current supplier.” (no “to”)
  • Acceptance: “That would solve the problem.” “Let’s do that.”

The next action: who, what, when

The evidence for “What will… do next?” usually comes near the end. Catch the person, the action and the time: “I’ll email a new confirmation this afternoon.” Then check who acts: in “Please send me the revised room details so I can tell the group”, sending is the man’s job and telling the group is the woman’s.

  • “I’ll…” or “Let me…”: the speaker acts.
  • “Could you…?”: the other speaker acts.
  • “I’ll ask our technician to…”: a third person acts.
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Graphic questions: needs become conditions

Before the audio, see which table column the options come from; the speakers usually give the other details. Turn each need into a condition and check every row. A speaker says: “We’re expecting twenty people, we need a projector, and our budget is fifty dollars an hour at most.”

  • Room A: 16 seats, projector, $40/hour
  • Room B: 24 seats, no projector, $45/hour
  • Room C: 24 seats, projector, $48/hour
  • Room D: 30 seats, projector, $60/hour
  • Answer: Room C. A is too small, B lacks a projector and D is over budget.

Common mistakes

Most lost points come from four habits:

  • Choosing the first suggestion, not the accepted one.
  • Picking an option that repeats a word from the audio.
  • Giving the next action to the wrong speaker.
  • Dwelling on a missed question and losing the next set.

A 20-minute daily routine

One conversation and three questions at a time:

  • Read the questions and label each: purpose, role, suggestion or next action.
  • Listen once and answer.
  • Replay with the transcript, underline the evidence and mark each suggestion accepted or rejected.
  • Say the outcome: who will do what, and when.
  • Twice a week, describe a meeting that ended without a plan: “We all thought…, but…”, “In the end, nobody…”.

What to practise next

If short replies still slip past you, go back to Part 2. If conversations feel manageable, move on to Part 4, where one speaker gives a message or talk.

Frequently asked questions

How many questions are in TOEIC Listening Part 3?

There are 39: thirteen conversations with three questions each.

Should I read the questions before the conversation?

Yes. Answer quickly and use the rest of each pause to read the next three questions.

How do I answer “What will the man do next?” questions?

Listen near the end for “I’ll”, “Let me” or “Could you…?”, check who will act and match the time. The correct option is often paraphrased.

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