Tez-tez verilən suallar

1) Login your account 2) Open your own page by clicking the dashboard button in the upper right corner of the screen 3) You can search new lesson by date or by tutor. 4) Choose the right tutor or time for you 5) When your reservation time comes, just open the "upcoming lessons" tab and click the "join" button

If the teacher does not have an Available Time at the time the student wants, the student can request a reservation from the teacher. For this, you need to click on the "request a reservation" button on the booking page or from the chat section and fill in the information needed. Reservation request can be made at least 3 hours before the lesson time needed. Requesting a reservation does not guarantee the lesson. The teacher answers the reservation request at least 30 minutes before the requested lesson time. Reservation requests that are not confirmed until are considered rejected. The result of the reservation requests is sent to the student by e-mail. If the teacher agrees then the lesson will be automatically booked.

You can see all the results of the disputes you’ve opened from the “Dispute” section on your dashboard. The accepted disputes will be colored in green, the rejected ones will be in red. You can see the reason of why it’s accepted/rejected by clicking on “Reason”.

If the link that the tutor pasted into the system is unavailable please click on “Dispute” then choose “I clicked on the link but it’s unavailable”. This will reach the Flalingo support team and they will try to fix that problem as soon as possible.

After clicking on “Join” button, if the tutor hasn't joined yet please click on “Dispute Now” then choose “Tutor did not join”. This will reach the Flalingo support team and they are going to get in touch with the tutor as fast as possible. If the tutor had a technical problem while connecting, you will be given an extra lesson that you can use whenever you want.

We have lots of content for you to talk about with your tutor. We have articles, practice materials, vocabulary lists for various occupations such as engineering, marketing and sales, software development. We constantly add new materials, so you always have good topics to talk about when practicing.

In our system, 150 lessons are provided from about 10 countries every day. Since we have such different experiences every day, we can easily say that the probability of connection problems originating from us is 1%. On the other hand, there are many different reasons why you can't connect to the lesson: 1) Be sure that you have a good internet connection. 2) Wifi connections sometimes don't work well. Considering this situation, turn off wifi and use your mobile internet. (Especially if you live in: UAE, Kuwait, Saudi Arabia or Syria it would be better to use your mobile internet instead of wifi) 3) If you use Windows laptop or Android phones, please use the Google Chrome browser. 4) If you use MAC (Apple) or iPhone and Ipad, please use the Safari browser. 5) If you have a problem with connection please refresh your page. 6) Be sure to allow your camera and microphone. Because if you don't allow, you can never connect from the phone or the computer.

Your level and demands are important to us first. We don't use books in the first lessons and we determine your level. Then we determine the book we will use according to your level. But we also have students who just want to practice speaking. We organize speech activities with hundreds of speaking topics in a planned manner with these students.

It depends on your choice: 25 or 50 minutes. * If you are considering a trial lesson, 25-minute packages may be ideal for you. * If you only want to practice speaking to improve your English, 25 minutes may be ideal for you. * But if you want to take a course at the beginner level, we recommend you choose 50 minutes of lessons.

Yes, they are one to one and live lessons. When the lesson hour comes, you can have a face-to-face conversation with the teacher of your choice just by pressing the "join" button. (Where is "join" button: My Page > Upcoming Lessons > Join)

Reservations can be canceled up to 12 hours before the lesson. To cancel a reservation: Log in to your account and click the "Upcoming Lessons" button. Here you will see a list of all the classes you have booked. Click on the three dots in the upper right corner next to the lesson you want to cancel and click "cancel".

To make a reservation at a specific time, simply click on "Schedule a Lesson"' then click on "Search by date" and select when you would like to chat. Then, just select an available tutor to reserve time with! To make a reservation at a specific tutor, simply click on "Schedule a Lesson"' then click on "Search by tutor" and select an available tutor which you would like to chat with. Then, just select when you would like to chat. Once you find the tutor you would like, you can click on schedule to see the dates and times they are available. If you click on the time you would like, you will be able to schedule a reservation for the amount of time you want. Your reservation must be made at least 12 hours in advance.

Weekly rights are renewed at 04:30 (GMT) on the day the subscription start date falls. For example, if your subscription start date falls on a Wednesday, your weekly rights will renew every Wednesday at 04:30 AM (GMT). It is possible to track the time remaining to renew weekly rights from the dashboard.

As soon as you subscribe, you can start immediately. We have our tutors online 24/7 waiting for you to start practicing English. We have a 12-hour rule to book a lesson. This means: Once you have subscribed, you cannot start the lesson immediately. You can get a lesson reservation at least 12 hours before. Because we do not want both you and teachers to attend unprepared classes. For example, if you want to book a lesson tomorrow morning at 10:00, you must book this at 22:00 tonight.

Yes, you can freeze your subscription according to the following conditions: 1- There is no freeze for one month subscriptions. 2- The package can be frozen up to 30 days for one time only in 3 months subscriptions. 3- The package can be frozen up to 60 days for two times at most in 6-month subscriptions. 4- The package can be frozen up to 90 days for three times at most in 12-month subscriptions. If you need further assistance, please contact us. email: [email protected]

You can easily cancel your subscription renewal at any time in your account subscription settings on our website. For cancel your subscription renewal go to: My page > Account > Payment Info

You can change your subscription plan anytime through your Flalingo account. You can click "Subscriptions" and change your subscription plan. The unused value of your current plan will not be applied to the cost of your new plan.

Subscriptions can be 1, 3, 6, or 12 months in length, and its exact length will be determined by the month. For example, if you begin a three-month subscription on May 1, it will be valid until August 1. Subscribe to longer-term plans for additional savings! At the end of your subscription, your subscription will renew automatically. You can cancel your subscription renewal at any time in your account subscription settings on our website. For cancel your subscription renewal go to: My page > Account > Payment Info

You can start using your Flalingo subscription as soon as your purchase is completed! It's important to know that each week on Flalingo begins again on Monday. For example, if your plan allows you to chat for 5 days per week, you can choose any 5 days during the week (from Monday until Sunday). It's up to you! You can take a course within 12 hours at the earliest. Because we want to make the whole organization complete in order to provide you with a higher quality service. We think that it is not right to do the lessons without preparation. For this reason, you can book at least 12 hours before a lesson.

The daily limit must be used each day, or else it will expire. Your new minutes will then be refreshed the following day. We designed our plans this way to promote the daily practice, as the best way to improve your English is to practice consistently. However, we understand students may miss days due to busy schedules, so we price our daily plans very low. Even if you miss a few days, it still is a great value to purchase a subscription and practice regularly. Subscription plan minutes are refreshed each day at midnight in UTC. It's important to know that each week on Flalingo begins again on Monday. For example, if your plan allows you to chat for 5 days per week, you can choose any 5 days during the week (from Monday until Sunday). It's up to you! Once you start talking on one day, you must finish using the day’s remaining subscription minutes on the same day.

Yes, you can cancel the subscription by sending us a Support request. You will only be charged for the months that you used (after deducting discounts for long-term plans and other expenses for the transfer of refund.). For example, if you purchase a 3-month plan and receive a 10% discount for it, and you choose to cancel after one month, then you will be charged only the full monthly price (what you would have paid if you didn't buy a 3-month plan). After deducting discounts for long-term plans and expenses for the transfer of refund, the remainder will be returned to you. Alternatively, you can also downgrade your plan to a smaller one and receive a refund for the difference in cost after deduction of expenses and discounts mentioned above. Again, you can make changes from your subscription page.

You can change the weekly lesson rights and lesson minutes as you wish. You can extend the subscription period, but you cannot shorten it. For example; You can increase your 3-month subscription to 6 months, but you cannot change it to 1 month. Question: How will the amount I have to pay be calculated? Answer: Immediately after choosing the package, you will see an explanatory table of how much you have to pay. The cost of the days you do not use in your existing subscription will be deducted from the price of your new subscription and the fee you have to pay will be recalculated. If there is a point in your mind in this calculation, you can send us a screenshot of this screen and ask what is on your mind. The new package becomes active the next day after making the change. Good lessons already!

Yes you can personalize your subscription however you want. For example if you want a 4-lesson per week subscription or if you want a 2-months subscription you can get in touch with our customer respresentative and we will do that for you.

Yes you can. You can buy as many lessons as you want from Flalingo. For example you may want 10 lessons 50 minutes each, you can buy and use them whenever you prefer. Also as an advantage, you can book two lessons per day this way, whilst you can’t do that with a standart subscription.

We care about our students' privacy. We never use both teacher and student videos openly and without permission, neither in advertisements nor in public recordings. Your videos are safe in our system.

All classes on Flalingo are recorded and the recording is kept for 30 days. If you want to watch the class recording all you have to do is sign in then go to "Past Lessons" and click on the recording button.

If you don't want your classes to get Recorded all you have to do is Sign in - Go to your Account - Subscription and then deactivate the Video Recording.

Flalingo tutors are English tutors who are native English. Many of our tutors can speak 2-3 languages such as English, Turkish and Arabic. You can learn more about them by looking at the profiles of our tutors. So you can choose the tutor you want. Some of our students are looking for tutors to practice day-to-day conversation, others need a business English and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites. Most of our teachers are native English speakers and you can search for them at Flalingo's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality.

Some of our students are looking for tutors to practice day-to-day conversation, others need a business English and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites. All of our tutors are native Turkish speakers and you can search for them at Flalingo's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality. For students at a basic level, sessions with tutors that speak their language usually help a lot.

If you can't find the answer to your question here, a Flalingo representative is happy to help. You can contact us by submitting a request here. Someone will get back to you very soon! You can always contact our live support team using the envelope icon in the bottom right corner of the Flalingo main page.

Yes, you can decide which teacher to connect to by going to the profiles of the professors and examining them. We recommend that you take lessons with a few different teachers before choosing the most suitable teacher for you.

Flalingo gives you instant access to friendly native English speakers, so you can practice English conversation. Tutors are ready to help you 24/7, whenever you have time to practice. You can browse tutor profiles to find tutors with relevant experience or interests. Flalingo tutors have a wide range of education and professions. You can also search for interesting topics to read and discuss with your tutors. You can access Flalingo from your mobile device, or from a computer with a web camera. Save money with a monthly subscription that lets you practice speaking English daily or a few times a week by subscribing here: https://www.flalingo.com/en/my-plans

Flalingo is a website where you can learn English at all levels. However, we have a special working model for beginners. In English you have the freedom to choose teachers. But, if you are a beginner, we will apply a "coaching system". First of all, we assign a professional English tutor to you and he/she follows your learning process. We recommend that you regularly take lessons with that teacher. Because the most important rule for learning a new language is continuity. If you are not a beginner, have a little knowledge of English and can understand the simple sentences, it will be very useful to use Flalingo to improve your English. Because every day you have the opportunity to practice with instructors who is native English. The best way to see if Flalingo is right for you is just trying it! To choose the most suitable plan for you: https://www.flalingo.com/en/my-plans

If you just want to try the system and get to know about the teachers, you can choose our basic package. (25 minutes per day - 1 lesson per week - 1 month subscription) If you know a little English and think it would be useful to practice more, 25-minute packages will not be enough for you. We recommend you choose packages with a minimum of 25 minutes and 3 times a week. If you think you need to learn English with formal lessons rather than speaking practice, we recommend you to choose plans that are 50 minutes per day, 3 times per week.

All of the times you see on Flalingo are in your local timezone! We adjust all the times based on the date/time settings of your mobile device or your computer.

To use Flalingo you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection. SpeedTest.net can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us. Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Flalingo. Corporate networks, Universities, and other public wifi sources sometimes block ports Flalingo needs to communicate with our servers. One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here.

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.

You can reset your password by following the steps below: 1) Go to Login Page. 2) Click to 'Forgot your password?' 3) Enter your email and click 'Send Link to Reset Password' 4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

Please check your Spam folder to see if they were accidentally sent there! And make sure your email address is up-to-date on your personal account page.

When you first launch Flalingo video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device. If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option. Before starting the first lesson 1) You should use the latest version of Google Chrome. 2) You should test and allow your microphone and camera. You can use the link below to make these settings easily Test my connection settings

Flalingo packages are subscriptions. That means, when you choose a package, it will renew. For example, if you choose 3 months subscription, it will renew 3 months later with the same price. This way you will continue with the best price. You can always cancel in your profile page: My page > Account > Payment Info

There are problems with receiving payments from some countries. Students who want to pay can contact us at [email protected] or you can use this Bank accounts: AKBANK Account Owner: TSC Eğitim Hizmetleri ve Ticaret Ltd. Şti. Turkish Lira Bank account : : IBAN: TR27 0004 6012 4988 8000 0517 61 USD Bank account : IBAN: TR05 0004 6012 4900 1000 0530 21 Euro Bank account : IBAN: TR29 0004 6012 4903 6000 0550 85

You can make your payment through our website. All you have to do is go to the "Plans and Prices" tab, create your own custom plan and choose the package that suits you. Afterwards, our system will direct you to our payment page and you will be asked to fill in your payment information by choosing one of the payment methods available here. The point you need to pay attention to at this stage is to enter all the information requested on the payment page completely and correctly. Our members live in Turkey who do not own a credit card and can pay by money transfer.