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Reservations can be canceled up to 8 hours before the lesson. To cancel a reservation: Log in to your account and click the "Upcoming Lessons" button. Here you will see a list of all the classes you have booked. Click on the three dots in the upper right corner next to the lesson you want to cancel and click "cancel".

Your level and demands are important to us first. We don't use books in the first lessons and we determine your level. Then we determine the book we will use according to your level. But we also have students who just want to practice speaking. We organize speech activities with hundreds of speaking topics in a planned manner with these students.

In our system, 150 lessons are provided from about 10 countries every day. Since we have such different experiences every day, we can easily say that the probability of connection problems originating from us is 1%. On the other hand, there are many different reasons why you can't connect to the lesson: 1) Be sure that you have a good internet connection. 2) Wifi connections sometimes don't work well. Considering this situation, turn off wifi and use your mobile internet. (Especially if you live in: UAE, Kuwait, Saudi Arabia or Syria it would be better to use your mobile internet instead of wifi) 3) If you use Windows laptop or Android phones, please use the Google Chrome browser. 4) If you use MAC (Apple) or iPhone and Ipad, please use the Safari browser. 5) If you have a problem with connection please refresh your page. 6) Be sure to allow your camera and microphone. Because if you don't allow, you can never connect from the phone or the computer.

We have lots of content for you to talk about with your tutor. We have articles, practice materials, vocabulary lists for various occupations such as engineering, marketing and sales, software development. We constantly add new materials, so you always have good topics to talk about when practicing.

1) Login your account 2) Open your own page by clicking the dashboard button in the upper right corner of the screen 3) You can search new lesson by date or by tutor. 4) Choose the right tutor or time for you 5) When your reservation time comes, just open the "upcoming lessons" tab and click the "join" button

Flalingo gives you instant access to friendly native English speakers, so you can practice English conversation. Tutors are ready to help you 24/7, whenever you have time to practice. You can browse tutor profiles to find tutors with relevant experience or interests. Flalingo tutors have a wide range of education and professions. You can also search for interesting topics to read and discuss with your tutors. You can access Flalingo from your mobile device, or from a computer with a web camera. Save money with a monthly subscription that lets you practice speaking English daily or a few times a week by subscribing here: https://www.flalingo.com/en/my-plans

Flalingo is a website where you can learn English at all levels. However, we have a special working model for beginners. In English you have the freedom to choose teachers. But, if you are a beginner, we will apply a "coaching system". First of all, we assign a professional English tutor to you and he/she follows your learning process. We recommend that you regularly take lessons with that teacher. Because the most important rule for learning a new language is continuity. If you are not a beginner, have a little knowledge of English and can understand the simple sentences, it will be very useful to use Flalingo to improve your English. Because every day you have the opportunity to practice with instructors who is native English. The best way to see if Flalingo is right for you is just trying it! To choose the most suitable plan for you: https://www.flalingo.com/en/my-plans

If you just want to try the system and get to know about the teachers, you can choose our basic package. (25 minutes per day - 1 lesson per week - 1 month subscription) If you know a little English and think it would be useful to practice more, 25-minute packages will not be enough for you. We recommend you choose packages with a minimum of 25 minutes and 3 times a week. If you think you need to learn English with formal lessons rather than speaking practice, we recommend you to choose plans that are 50 minutes per day, 3 times per week.

Yes, you can decide which teacher to connect to by going to the profiles of the professors and examining them. We recommend that you take lessons with a few different teachers before choosing the most suitable teacher for you.

If you can't find the answer to your question here, a Flalingo representative is happy to help. You can contact us by submitting a request here. Someone will get back to you very soon! You can always contact our live support team using the envelope icon in the bottom right corner of the Flalingo main page.

Flalingo tutors are English tutors who are native English. Many of our tutors can speak 2-3 languages such as English, Turkish and Arabic. You can learn more about them by looking at the profiles of our tutors. So you can choose the tutor you want. Some of our students are looking for tutors to practice day-to-day conversation, others need a business English and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites. Most of our teachers are native English speakers and you can search for them at Flalingo's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality.

Some of our students are looking for tutors to practice day-to-day conversation, others need a business English and wish to go through daily speech or listening exercises. No matter your need, we have tutors ready to help you. To find those that will most fit your needs, we recommend that you test different tutors before choosing your favorites. All of our tutors are native Turkish speakers and you can search for them at Flalingo's homepage by filtering by the availability of their agenda. You can even try choosing for tutors who share your profession or interests! You can also review the tutor's profile to learn more about their experience and personality. For students at a basic level, sessions with tutors that speak their language usually help a lot.

To use Flalingo you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection. SpeedTest.net can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us. Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Flalingo. Corporate networks, Universities, and other public wifi sources sometimes block ports Flalingo needs to communicate with our servers. One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here.

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.

All of the times you see on Flalingo are in your local timezone! We adjust all the times based on the date/time settings of your mobile device or your computer.

Please check your Spam folder to see if they were accidentally sent there! And make sure your email address is up-to-date on your personal account page.

You can reset your password by following the steps below: 1) Go to Login Page. 2) Click to 'Forgot your password?' 3) Enter your email and click 'Send Link to Reset Password' 4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

When you first launch Flalingo video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device. If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option. Before starting the first lesson 1) You should use the latest version of Google Chrome. 2) You should test and allow your microphone and camera. You can use the link below to make these settings easily Test my connection settings