How/When should I join my class?
You can join the classes up to 5 minutes before the scheduled time. To join, all you’ll have to do is go to the “Upcoming Classes” section on the left side of your tutor panel, and click on the “Join” button, and it’s going to redirect you to Zoom. Make sure that you are joining the classes from Flalingo instead of joining from Zoom.
What do I do in case a student doesn’t show up to the class?
2 minutes after the scheduled time, a button is going to appear that says “Notify Student”. If the student hasn’t showed up to the class yet, click on that button to send an automatic reminder to the student. Once you reach the halfway mark of the lesson you can end the lesson by closing the meeting.
What timezone are the hours on Flalingo?
The timings you see on your panel are in your Local timezone. If you are travelling or changing a timezone, please make sure to update your browser and computer with the current timezone that you are in.
How many hours in advance can a student book from my calendar?
Students can cancel a class at any time up to 8 hours ahead of the scheduled time. If they want to cancel a class less than 8 hours ahead, they will have to send you a cancellation request that you may either accept or reject. If you accept the cancellation, the class is going to be canceled completely, and the student is going to get the class credit back. If you reject the cancellation, you will have to join the class at the scheduled time, and even if the student doesn’t show up you are still going to get fully paid for this class. In this case, the student will not get the class credit back.
What happens if I don’t show up to a class?
No show up for classes will result in a dispute case, which includes a penalty fee and a decrease from the student pools. Multiple absences may result in termination of your profile.
Can I cancel booked classes ahead of time?
Generally tutors don’t have the right to cancel a scheduled class, but if you have a class that you won’t be able to attend because of an emergency, contact the student on Flalingo so they send you a cancellation request to cancel the class. Please note that these cancellations may result in a downgrade in your tutor point.
Me/The student is having a technical issue during the class, what should I do?
If you, or the student, are having any troubles during the class, you should contact our Support Team on WhatsApp so they can help you fix it. You can find our support number here: +902127065739
What should I teach the student if they have chosen a book from the available materials on Flalingo?
If a student has chosen to work from a book that Flalingo provides, it’s going to appear on the student’s reservation card. You can see which book is assigned to the student by clicking on the 'Go to material button' in your Past/ Upcoming Lessons tab. After you click on the button, you can see the last page of the book and you can continue from that point onwards. At any point, you can change the student's book in case finding it necessary.
What should I do after I finish a class with a student that is working from the books provided by Flalingo?
Once you complete the lesson, make sure to click on the 'Save and Close' button. Please note that it is really important to not miss that step as the system will be saving the progress of the student through the books. Also note that it is a great way to remember where to move forward in your following lessons.
What should I teach the student if they have chosen “Relax Mode”?
If the student has chosen “Relax Mode” it means that they won’t be having their lessons from the materials that Flalingo provides. Mostly it means that they want to practice either pronunciation, speaking or they want to prepare for an interview or an exam. If you see that a new student has chosen “Relax Mode”, you can send them a message on Flalingo prior to the class to ask them what they want to learn during the lesson.
What can I share with the students?
On Flalingo, you can contact all the students from the chat section whenever you want and you can share just about everything that is going to be beneficial to the student. You can share PDFs, links, recommendations, etc. Please note that sharing any contact information like phone number or E-mail address is strictly prohibited.
Will I get paid for trial classes?
Yes, trial class payments are issued just like any other class. Additionally, if you successfully convert a student from trial to subscription, the payment for their trial class is going to be doubled. Considering that you are continuously successfull with the conversion rate of your trial lessons, you may receive the Trial Lesson Badge and earn triple amount of payment for the trial lessons that are converted.
Are the classes going to be on a regular schedule?
No, students have the right to book classes at different hours each week, according to the timings that you open in your calendar. Some of the students may prefer having a fixed schedule, in which case we will inform you and make sure that you are okay with the schedule that they want.
When do I get paid?
Once you submit your payment request, our team will approve your withdrawal request and process it within 1-3 business days. However, depending on your bank and the payment option you selected, the arrival time of the payment can be longer. In that case, if you have any concerns about your payment you can contact us from our support channel: +902127065739
Can I have more than one account at Flalingo as a tutor?
Account Uniqueness Policy: Tutors are restricted to a single account, regardless of whether that account is currently active, inactive, or deactivated. Creating or applying for a new account using a different email address, phone number, or alternative personal details is strictly prohibited under any circumstances. If a tutor requires access again, they must recover or reactivate their existing account. If a new application or secondary account is accepted, Flalingo will link it directly to the tutor’s original account profile and take it as the valid account of the tutor from that point onwards. No data, payment or history will be applied to the current account.
How do I attend the lessons?
Lesson Attendance Requirement: Tutors are required to attend every lesson directly on the platform using the session’s unique lesson link. Attendance is tracked strictly through these links; accessing a lesson without using the correct link is considered a missed session. This will subject the lesson to dispute and an immediate deduction from the tutor’s account balance.
How It Works
TRY US!
When you take our trial lesson, you will experience the quality of our tutors and our system, while our tutors measure your level. After the lesson, with in-depth feedback from FLAI, you will have your roadmap!
25 minutes trial lesson for only ₺100
