Frequently Asked Questions

Reservations can be canceled up to 8 hours before the lesson. To cancel a reservation: Log in to your account and click the "Upcoming Lessons" button. Here you will see a list of all the classes you have booked. Click on the three dots in the upper right corner next to the lesson you want to cancel and click "cancel".

Your level and demands are important to us first. We don't use books in the first lessons and we determine your level. Then we determine the book we will use according to your level. But we also have students who just want to practice speaking. We organize speech activities with hundreds of speaking topics in a planned manner with these students.

In our system, 150 lessons are provided from about 10 countries every day. Since we have such different experiences every day, we can easily say that the probability of connection problems originating from us is 1%. On the other hand, there are many different reasons why you can't connect to the lesson: 1) Be sure that you have a good internet connection. 2) Wifi connections sometimes don't work well. Considering this situation, turn off wifi and use your mobile internet. (Especially if you live in: UAE, Kuwait, Saudi Arabia or Syria it would be better to use your mobile internet instead of wifi) 3) If you use Windows laptop or Android phones, please use the Google Chrome browser. 4) If you use MAC (Apple) or iPhone and Ipad, please use the Safari browser. 5) If you have a problem with connection please refresh your page. 6) Be sure to allow your camera and microphone. Because if you don't allow, you can never connect from the phone or the computer.

We have lots of content for you to talk about with your tutor. We have articles, practice materials, vocabulary lists for various occupations such as engineering, marketing and sales, software development. We constantly add new materials, so you always have good topics to talk about when practicing.

1) Login your account 2) Open your own page by clicking the dashboard button in the upper right corner of the screen 3) You can search new lesson by date or by tutor. 4) Choose the right tutor or time for you 5) When your reservation time comes, just open the "upcoming lessons" tab and click the "join" button

Our lessons are conducted one-on-one, allowing us to provide students with a personalized learning experience. The one-on-one lessons aim to focus on the student's needs and facilitate more effective communication.

Our lessons are conducted live. This means that students can interact with their English tutors in real-time. Live lessons allow students to ask questions instantly, enable tutors to adapt the lesson content on the spot, and encourage active participation from students during the lessons.

Our lessons are offered in two different duration options: 25 minutes and 50 minutes. These options allow students to determine the lesson duration according to their needs and preferences. Some students prefer shorter and more intensive lessons, while others may prefer to focus on longer sessions. Regardless of the chosen duration, our tutors are ready to provide you with an effective learning experience throughout the lesson.

In lessons on Flalingo, the Zoom program is used. However, the process of joining the lesson is entirely conducted through the Flalingo platform, and you don't need to take any separate actions in Zoom. It is sufficient to have the Zoom program installed on your computer. If the Zoom program is not already installed on your computer, you can download it by using the following link.

In Flalingo, lessons can be reserved a minimum of 8 hours in advance. This time frame is set to ensure that tutors and students have enough time to prepare for the lesson and have a more productive learning experience. Our tutors carefully prepare for each lesson. They organize materials, review content, and create lesson plans tailored to the students' needs. This preparation process enables tutors to provide high-quality education to students. However, if users want to have a lesson earlier, they can use the "Request Lesson" feature. With this feature, reservation requests can be accepted up to 3 hours before the lesson time. This allows students to have the opportunity to have a lesson before the specified hours.

The lesson reservation process is done through the student panel. After logging in with your username and password, you will be directed to your personalized student page. At the top of this page, you will find the options "Search by tutor" and "Search by date," where you can schedule a lesson with a tutor of your choice at your preferred time. The first method is to click on the "Search by date" button and select a suitable time for yourself. This way, you have the opportunity to choose from tutors who are available at that specific time. The second method is to click on the "Search by tutor" button and review the profiles of tutors listed there. You can select the tutor you want to take lessons with and make a reservation by choosing a suitable time from their calendar. In addition to these options, if you cannot find a suitable time for a lesson with your desired tutor, you can use the "Make a request" feature. This feature allows you to send a reservation request to the tutor when there is no available time in their calendar.

If the tutor is unavailable at the desired time for the student to take a lesson, the student can request a reservation from the tutor. To do this, you need to click on the "Lessons requests" button on the reservation page or on the messaging screen and fill in the relevant sections. Reservation requests can be made at least 3 hours in advance. However, a reservation request does not guarantee the availability of the lesson. The tutor will respond to the reservation request at least 30 minutes before the requested lesson time. In cases where the request is not approved, reservation requests are considered rejected. The result of the reservation requests is communicated to the student via email. Unapproved lesson requests do not deduct from the student's lesson credits. Communication and agreement between the student and the tutor are of great importance during the reservation request process. Students can use the messaging module in the student panel to communicate with tutors and determine suitable times. Through this module, students can communicate with tutors to inquire about available hours and make reservation requests. This method is recommended as the best way for students to plan their lessons using the reservation request feature.

You can cancel your reservation on Flalingo until 8 hours before the lesson time and get your lesson credit back. Follow these steps to cancel your reservation: 1. Log in to your account. 2. Click on the "Upcoming Lessons" button. This list will display all your reserved lessons. 3. Click on the three dots in the top right corner of the lesson you want to cancel and select "Cancel." Note: If there are less than 8 hours remaining until the lesson starts, you cannot directly cancel the lesson. However, you can send a cancellation request to the tutor. Sending a cancellation request does not guarantee that the reservation will be canceled. When the tutor approves the request, the lesson will be canceled. Tutors are not obligated to accept cancellation requests.

To join the lesson, you can follow the steps below: 1- Log in to your student panel. 2- Click on the "Upcoming Lessons" button. This section will display all your future reservations. 3- Click the "Join" button on the reservation card for the lesson you want to attend. This button becomes active 5 minutes before the lesson. Note: When you click the "Join" button, a new tab will open with the Zoom screen, and if you enter before the tutor, you will be placed in the waiting room. Please wait without taking any action at this stage. You will automatically be connected to the lesson when the tutor joins.

If the tutor has not joined the lesson after two minutes of the lesson start time, you will see a "Dispute Now" alert on your reservation card. By clicking on this alert, you will send a notification to the Flalingo support team and they will initiate contact with the tutor. The support team will work to resolve the issue as quickly as possible and provide you with the necessary assistance. If the problem is not resolved, an additional lesson credit will be allocated to you.

If you encounter a technical problem during the lesson, you can follow the steps below: 1- Click on the "Dispute" button on your reservation card to immediately report the issue to the Flalingo support team. 2- The support team will assist you in resolving the problem and guide you through the necessary steps to fix the technical issue. If the problem cannot be resolved or continuing the lesson is not possible, an additional tutoring session will be allocated to you. Additionally, at the end of the lesson, when you log in to Flalingo again, you will see a pop-up window. This window will contain the question, "Did your last lesson go smoothly?" If you experienced a technical problem during the lesson, select "No" and choose the relevant technical issue from the options provided. By doing so, you will raise an objection in the system. The Flalingo support team will review your issue and provide you with a solution. You can track the outcome of your objections by accessing the "Objections" tab in your student panel.

If the tutor ends the lesson earlier than scheduled, you can follow the steps below: Click on the "Dispute" button on your reservation card to immediately report the issue to the Flalingo support team. The support team will contact the tutor and ensure the completion of your lesson. If the issue cannot be resolved or continuing the lesson is not possible, an additional lesson credit will be provided to you. Additionally, when you log in to Flalingo again at the end of the lesson, you will see a pop-up window. In this window, you should select "No" for the question "Did your last lesson go smoothly?" and indicate that the tutor ended the lesson early from the options provided. By doing so, you will raise an objection to the system. The Flalingo support team will review your concern and provide you with a solution. You can check the outcome of your objections by following the "Objections" tab in your student panel.

You can view all of your lesson objections in the "Dispute" tab of the student panel. Accepted objections are shown in green, while rejected objections are displayed in red. To see the reason for a rejected objection, you can click on the "Reason" button. This way, you can find out why your objection was rejected.

The lesson topics in Flalingo are personalized according to the student's needs and goals. Oxford University Press's specially designed materials for online education are used in the lessons. Students can access and use these materials if they wish. However, following a textbook is not mandatory. There are specially designed lessons to provide students with a comfortable environment for speaking practice. This way, students can shape the progress of the lessons according to their own goals and preferences. For more detailed information, you can review the questions under the "Courses and Materials" section.

Flalingo is a platform where you can take online lessons from professional English tutors who are native English speakers or speak English at a native level. You can think of the lessons on Flalingo as private lessons you receive from professional tutors whose profession is teaching English, with the only difference being that your lessons are conducted online!

Flalingo has four key features that it excels in compared to other English learning platforms: AI-powered tutor matching algorithm: Flalingo utilizes an AI-powered algorithm to match students with experienced and professional English tutors. This ensures that students can have lessons with the most suitable tutor based on their needs and goals. Unlimited access to Oxford University Press' online educational materials: Flalingo provides students with unlimited access to educational materials specifically designed by Oxford University Press. These materials assist students in improving their English language skills. Course mode: Flalingo's course mode allows students to track their English learning progress. Students can see their lesson advancements, track completed topics, and monitor their overall development. Strong education consultancy service: Users have a dedicated point of contact not only during the subscription process but throughout their subscription period. Students can communicate with education consultants to determine subscription options, create lesson schedules, and have their questions answered.

Yes, we have a special program specifically designed for beginners. Lessons are conducted with our native-level professional tutors who are fluent in your native language, using the English File materials from Oxford University Press. Our instructors prepare lessons tailored to your level and support your learning process. By providing the opportunity to have regular lessons with the same tutor, we enable consistent progress. Additionally, our system is designed to track your language learning progress, allowing for systematic advancement.

While using a computer is preferred for joining the lessons, you can also access Flalingo from your phone. Flalingo is a platform accessible both through computers and mobile devices. You can log into the student panel to join the lessons and follow them either from your computer or phone. You can also easily participate in the lessons by downloading the Flalingo app on your mobile device.

Flalingo provides support to students through education consultants. Education consultants assist you in determining the subscription options that suit you, creating your lesson schedule, and addressing any questions you may have. They also offer recommendations tailored to your educational goals to optimize your English learning journey. Education consultants can reach out to you through communication channels and are always ready to provide support on any matter.

Yes, Flalingo has a mobile application. The application provides students with easy access to view their lesson schedules, make lesson reservations, communicate with tutors, and watch lesson videos, among other tasks, all from their mobile devices. The mobile app also sends you reservation reminders before your lessons, ensuring that you don't miss your scheduled class times.

You can download the Flalingo application by searching for "Flalingo" on the App Store or Google Play Store, or by using the following links: iOS: Android:"

Yes, if your company is making the payment, you can request an invoice. Alternatively, you can receive the invoice on behalf of your company and provide proof of payment. You can communicate your invoice request to customer service and provide the necessary information. The team that will assist you with processing your invoice request and issuing the invoice will provide you with the necessary steps and requirements.

To use Flalingo you will generally need a good internet connection. There are a few tools that can help you determine if you have a good connection. can give you a general idea of how good your connection is. If you're noticing problems please test your speed and let us know what your speed is when you contact us. Another common problem can come from firewalls or antivirus software, please try disabling any antivirus or firewall before connecting to Flalingo. Corporate networks, Universities, and other public wifi sources sometimes block ports Flalingo needs to communicate with our servers. One of our chat providers has a tool to test connectivity which also might help diagnose certain problems, you can access that here.

To make sure you have the best experience possible, we recommend using the most up-to-date version of Google Chrome browser.

All of the times you see on Flalingo are in your local timezone! We adjust all the times based on the date/time settings of your mobile device or your computer.

Please check your Spam folder to see if they were accidentally sent there! And make sure your email address is up-to-date on your personal account page.

You can reset your password by following the steps below: 1) Go to Login Page. 2) Click to 'Forgot your password?' 3) Enter your email and click 'Send Link to Reset Password' 4) An email will be sent to your inbox with a reset link. If you need more help, please contact us.

When you first launch Flalingo video chat in Google Chrome or Safari, the browser will ask to use your camera. Click 'Allow' and you should now see your video on the screen. If you do not, you may need to configure the settings for your device. If you have previously logged in and did not allow the camera, you may need to enable it from the top left-hand corner of Google Chrome's or Safari's address bar. Once you click the camera you will get the option to enable it by selecting the 'Always allow...' option. Before starting the first lesson 1) You should use the latest version of Google Chrome. 2) You should test and allow your microphone and camera. You can use the link below to make these settings easily Test my connection settings

The hours and reservations displayed on Flalingo are adjusted based on the local time zone of the device you are using. To see the correct time, make sure all your devices are set to the time zone of the country you are in, automatically if possible. Also, ensure that you are using the latest version of Google Chrome on your computer.

You will need a good internet connection to use Flalingo. SpeedTest generally gives you a good idea about the quality of your connection.

Flalingo supports all browsers. However, for optimal performance, we recommend using the Google Chrome browser on Windows computers or Android phones, and the Safari browser for Mac (Apple) computers, iPhone, and iPad users. These browsers provide excellent support for Flalingo's features and ensure a seamless experience.

If you have forgotten your password, you can reset it by following these steps: 1. Select the "Log in" option from the main menu on Flalingo's homepage. 2. Click on the "Forgot Your Password?" link. 3. On the screen that appears, enter the email address associated with your Flalingo account and click the "Send Link to Reset Password" button. An email containing a password reset link will be sent to your registered email address on Flalingo. Once you have reset your password, you can log in to Flalingo!

If you cannot see emails from Flalingo, first ensure that your email address is correct in your account settings. Then, check your spam or junk mail folder to see if the emails have been filtered there. If you believe that our emails are not reaching you, you can contact us for further assistance.

There are several different methods to take a trial lesson: Firstly, you can go to the "Pricing" page on the Flalingo website ( and select the trial lesson. If you don't see the trial lesson among the prices, please scroll down the page. The second method is to click on the "Try Now" button in the "Get a 1-on-1 25-minute Trial Lesson now" section on the homepage to take the trial lesson. Both methods offer you the option to purchase the trial lesson. This trial lesson provides you with the opportunity to experience Flalingo's English education and explore the features the platform offers.

The trial lessons are an ideal opportunity for students who want to experience the features of our platform and test our tutors' teaching methods. These trial lessons provide students with a preview of how Flalingo works and allow them to assess the capabilities of our tutuors and the learning experience. This way, students can experience the quality of the education service offered on the Flalingo platform and make informed decisions.

Our trial lessons are paid, but they are offered at a symbolic cost. The purpose of charging for trial lessons is to maintain the value of the lesson and ensure that students take it seriously. This fee aims to appreciate the effort of our tutors who carefully prepare the content of the trial lessons and evaluate the quality of the lesson. Requesting this symbolic fee encourages students to approach the lesson seriously, have an effective learning experience, and fully experience the valuable teaching service provided by the Flalingo platform.

Lessons on Flalingo can be reserved for a minimum of 8 hours in advance. This time frame is set to allow tutors and students to have enough time to prepare for the lesson and ensure a more efficient learning experience. Our tutors carefully prepare for each lesson. They organize materials, review content, and create a lesson plan that suits the needs of the students. This preparation process enables tutors to provide education of the highest quality to their students. However, users who wish to take a trial lesson earlier can use the "Request Reservation" feature. With this feature, reservation requests can be accepted up to 3 hours before the lesson time. This allows students to have the opportunity to take a lesson before the designated time. For more detailed information about trial lesson reservations, you can click on the live support icon on the bottom right and reach out to our customer service. Our representatives will assist you with the reservation process and answer any questions you may have.

There are two different methods to make a lesson reservation: The first method is to click on the "Search by Date" button and choose a suitable time for yourself. This way, you can select one of the available tutors at that time. The second method is to click on the "Search by Tutor" button and review the profiles in the tutor list to determine the tutor you would like to take a lesson with. Then, you can choose a suitable time for yourself from that tutor's calendar. Additionally, if you are unable to find a suitable time for a lesson with your desired tutor, you can use the "Make a request" feature. With this feature, you have the opportunity to send a reservation request to the tutor when there is no available time in their calendar that matches your preferences.

Flalingo's AI-powered tutor matching algorithm identifies the 30 most suitable tutors based on your interests and needs and adds them to your pool of tutors. To choose the most suitable tutor from this narrowed-down pool, Flalingo recommends seeking support from our education consultants. However, if you prefer to make the selection on your own, you can use the following methods: Profile Review: By reviewing the profiles of tutors in the tutor list, you can gather information about their experience, educational background, teaching styles, and areas of expertise. Rating and Reviews: On the tutors' profile pages, you can find ratings and reviews from other students. This feedback provides insights into how the tutor is evaluated by students. Availability Check: By checking the schedule of the tutor you wish to take a trial lesson with, you can see their available hours and days. This way, you can choose the tutor who best fits your own schedule and preferences.

Subscribing to Flalingo is very easy. You can start the subscription process by clicking on the "Pricing" button in the top menu of our website ( Then, you can choose a subscription plan from the different options provided to you and proceed to the payment step.

At Flalingo, we offer various subscription options to ensure that our users can choose the plan that best suits their needs. Firstly, you can choose the duration of the lesson time between 25 minutes and 50 minutes. Additionally, you can also determine the number of days per week you want to take lessons, with options ranging from 1 day to 7 days per week. We also provide options for subscription duration. We have subscription plans of different lengths, such as 1 month, 3 months, 6 months, and 12 months. This way, you can choose the duration that best fits your needs and goals.

At Flalingo, we recommend considering certain factors to choose the most suitable subscription for you. First, it is important to determine your English learning goals. What level are you at and which areas do you want to improve in? This will help you select the right subscription plan. Next, determine the duration of regular lessons you want to take. You can choose from different periods such as 1 month, 3 months, 6 months, or 12 months. By considering these factors, you can determine the subscription option that best aligns with your personal goals, time availability, and budget. If you are unsure about which plan is best for you, you can seek assistance from our education consultants. Our education consultants have experience in creating the most suitable plan for you.

No, all subscription options are the same for students of all ages. Flalingo works to provide personalized English education to all students, and children can benefit from this service as well. Our educational programs are tailored to the ages and language skills of children, but there are no differences in terms of pricing.

At Flalingo, we offer various payment methods. You can make payments with credit cards (Visa, Mastercard, American Express). Additionally, in some countries, bank transfers, Wise, Paypal, Western Union, e-wallets, or other electronic payment methods may also be available. To learn more about payment methods in your country, you can contact our customer service.

Flalingo is a US-based company, and our financial center is also located in the US. Unfortunately, we have noticed that users living in Turkey, Mexico, and Brazil may incur additional commissions from their banks independently of our company and payment provider (Stripe) for some international payments. These commission rates vary depending on the payment amount and your bank. Please try to make the payment again by increasing your limit by 5%. Flalingo follows a policy of refunding this fee difference to you in good faith. After the payment is completed, you can request a refund of this fee by sharing the receipt with our customer service. This fee will be refunded to you within an average of 2 business days.

Payment with a payment link is a method that allows you to make payment through a link specifically generated for you by payment providers such as Stripe or Craftgate. This link is usually sent to you via email or message. When you click on the payment link, it will redirect you to a secure payment page and enable you to complete the payment process. Making a payment with a payment link allows you to complete your payment quickly, easily, and securely. As the payment links are integrated with our website, your subscription will be automatically created once the payment is made.

To change your subscription, you can contact Flalingo's customer service. If you want to upgrade, downgrade, or switch to a different subscription plan, our support team will guide you in determining the most suitable subscription option based on your needs.

Yes, new subscribers to Flalingo can cancel their subscriptions unconditionally within 30 days. If you are not satisfied with the subscription, you can request cancellation within 30 days and only the cost of the lessons you have used will be deducted from the current price of the package you purchased, and you will receive a full refund for the remaining payment. This way, you have the opportunity to try our subscription service without taking any risks. You can contact our support team to initiate the cancellation process.

Yes, we offer a trial package of only 1 lesson for users who want to try Flalingo. To take the trial lesson, you can visit the "Pricing" ( page on the Flalingo website and select the trial lesson. If you don't see the trial lesson among the prices, please scroll down the page to find the options. This way, you can experience Flalingo's educational experience in advance and have the opportunity to make a decision before subscribing.

Yes, it is possible to pause your subscription under certain conditions. The freezing options are applied as follows: There is no freezing option for monthly subscriptions. For three-month subscriptions, the package can be frozen for a maximum of 30 days once. For six-month subscriptions, the package can be frozen for a total of 60 days, with a maximum of 2 times. For twelve-month subscriptions, the package can be frozen for a total of 90 days, with a maximum of 3 times. To freeze your subscription, simply request it from your education consultant. During the frozen period of the subscription, your lesson rights will be suspended, and you can continue to benefit from non-lesson services.

Yes, you can personalize the English packages according to your preferences. For example, if you want to take lessons 2 days a week or subscribe to a 2-month package, you can communicate your request to your education consultant and arrange it accordingly. Additionally, you can also take as many lessons as you want, which means you can purchase lessons instead of a subscription. For example, you can purchase a package consisting of 10 lessons of 50 minutes each and use these lessons at any time. Furthermore, unlike the normal subscription, you can use extra lessons multiple times on the same day.

If you want to disable the automatic renewal of your subscription, you can log in to your Flalingo account and follow the steps "Account Settings" > "Subscription" > "Cancel Automatic Renewal". This process will not affect the lesson rights of your existing subscription, it only cancels the automatic renewal at the end of your subscription.

At Flalingo, 1 month is calculated as 4 weeks. For example, in a monthly plan with 3 lessons per week, there are 12 lessons. In a 12-month plan with 3 lessons per week, you have a total of 12 x 12, which equals 144 lesson rights.

Your weekly lesson rights renew on the same day and at 04:30 (GMT) of your subscription start date. For example, if your subscription starts on a Wednesday, your lesson rights will renew every Wednesday at 04:30 (GMT). You can track the remaining time for your weekly lesson rights renewal from the countdown timer in the student panel.

No, unused lessons do not carry over to the next week. Lessons at Flalingo are planned and organized on a weekly basis. Any unused lessons within a week will expire. Therefore, you cannot carry over or accumulate unused lessons for the following week. Using your lessons regularly will ensure that you make the most of them.

All the tutors at Flalingo are professional English teachers. After going through a three-stage selection process, they are included in the system. First, the applications of tutors are reviewed for their diplomas and certificates. Then, our experts conduct interviews to assess their accents and ability to conduct an online lesson. Finally, the tutor's technological literacy is evaluated. Teachers who successfully pass all these processes are included in the system. Only 1 out of 20 applicants becomes a teacher at Flalingo.

Flalingo has more than 2000 professional English tutors. However, we don't leave our users to choose from thousands of tutors. Our smart tutor algorithm determines the most suitable 30 tutors for you based on the information you provide when you first register with Flalingo. Then, with the help of artificial intelligence, your pool of tutors is updated by considering the characteristics of the tutors you have taken lessons with.

Flalingo identifies the most suitable tutors for you among thousands of tutors and presents you with a narrowed-down pool of tutors. You can seek assistance from your education consultant to select the most suitable tutor from this narrowed-down pool.

Yes, at Flalingo, it is possible to have all your lessons with the same tutor.

Yes, you can change your tutor. At Flalingo, each lesson is booked separately. You can reserve a lesson with a different tutor at any time to make a tutor change.

Flalingo creates a personalized pool of tutors for you based on your preferences. If you think that the tutors selected by Flalingo are not suitable for you, you can talk to your education consultant to update your pool of tutors.

You can use the messaging section in your dashboard to communicate with your tutor or ask questions. After logging into your dashboard, click on the messages tab, select your tutor's name, and click the send message button. This way, you can message your tutor, ask questions related to the lessons, and share your assignments.

Yes. All the lessons at Flalingo are recorded and these recordings are stored throughout your subscription. Within this period, you can rewatch past lessons whenever you want.

The lesson videos are used to track and review your progress in the learning process. Flalingo provides its students with the opportunity to rewatch their past lessons. However, these videos are only accessible and under your control. We never use your videos for advertisements or public recordings. Rest assured that your video recordings are safe in our system.

To watch the recorded lessons, you need to go to the "Past Lessons" tab in the dashboard, select the desired date of the lesson, and click on the video recording.

If you do not want the lesson videos to be recorded, you can easily stop the video recording. To do this, after logging into the dashboard, follow these steps: Account Settings > Subscription > Disable Video Recording.

At Flalingo, access is provided to leading series of Oxford University Press publications. For adults, English File: English File is an English course series designed for adult learners. This series aims to improve grammar, vocabulary, and communication skills. For children, Family & Friends: Family & Friends is a specially designed English course series for children. This series aims to enhance language skills through fun activities and interactive content. For Business English, Business Result: Business Result is a course series for adults who want to improve their English skills in the business world. This series aims to strengthen language skills in areas such as business communication, presentation skills, and customer relations. TOEFL and IELTS Preparation Materials: Flalingo provides access to specially prepared materials for students who want to prepare for exams such as TOEFL and IELTS. These materials are created by professional instructors and provide students with the opportunity to practice according to the requirements of the exams. You can access these materials according to your level and find hundreds of interactive materials, videos, and content. You can solve interactive activities at your own pace and check your answers. Additionally, during one-on-one lessons, you can ask your tutor questions and reinforce your understanding of topics through additional practice.

The Course Mode is a structured learning program offered in Flalingo. This mode is designed to provide users with appropriate training materials and learning content based on their language levels. The CEFR (Common European Framework of Reference for Languages) criteria are used to accurately assess and determine the user's language skills and proficiency. When you start the Course Mode, a language-level assessment is conducted. This assessment process is carried out by expert tutors, taking into account the user's writing, reading, speaking, and listening skills. Once the user's level is determined, they are matched with learning materials provided by Oxford University Press. The education offered to the user follows structured topic headings based on their proficiency level. These topic headings cover a range of areas, starting from basic grammar rules to expanding vocabulary, developing communication skills, and acquiring language abilities applicable to real-life situations. The Course Mode provides users with an individual and customized learning experience. It creates an environment where each user can progress at their own pace and is supported with learning materials tailored to their needs. This allows users to systematically improve their language skills while experiencing a unique and effective learning journey.

Enrolling in a course is quite easy. To register, go to the "My Courses" page. Here, you will be prompted to choose from 8 different language levels determined according to the Common European Framework of Reference for Languages (CEFR) system. As a first-time subscriber, you can select a level that corresponds to your own perception. This level will serve as a starting point that reflects your language abilities. After the registration process, your first lesson on Flalingo will be specially labeled and conducted as a level assessment lesson by a tutor. This lesson allows the tutor to interact with you and assess your language skills. By observing your speaking, writing, listening, and reading abilities, your tutor will make a more accurate determination of your language level. Following the assessment in the first lesson, your tutor has the option to either continue with the registered course or suggest a course change if necessary. Your tutor will recommend the most suitable option for you and assist you in making a course change if needed. It is advisable to seek support from your education consultant regarding the course enrollment process to ensure an efficient learning experience.

The Relax Mode is a feature where students have conversation-focused lessons based on their preferences. In this mode, students experience a more flexible learning environment and engage with their tutors to improve their language skills and boost their confidence. The Relax Mode personalizes the language learning process and puts the student at the center. As a result, students have the freedom to determine the lesson content based on their own interests and goals. They have the opportunity to practice focusing on specific needs such as exam preparation, interview readiness, or daily communication. Users who prefer the Relax Mode do not use materials from Oxford University Press during the lessons. However, they can still access the materials outside of the lessons.

When deciding which mode to choose on Flalingo, you can consider the following factors: Firstly, it is important to determine your language learning goals. If you want to improve your language proficiency overall and follow a structured program that covers all language skills, the Course Mode may be more suitable for you. However, if you want to prepare for a specific purpose or topic, the Relax Mode may be more appropriate. Secondly, you can make a choice based on your interests and needs. The Relax Mode allows students to focus on specific topics and practice more in areas they are interested in. If you want to prepare for a particular exam or interview or enhance your communication skills for everyday life, the Relax Mode may be more suitable. If you are unsure about which mode is right for you, don't worry. During your initial lesson on Flalingo, your tutor will assess your level and learning goals and guide you towards a course or the Relax Mode. Additionally, you can always switch between modes based on your experiences and needs throughout your learning journey.

No, there is no additional fee for registering for the course. Our users can register for their desired courses for free and have unlimited access to the materials.

To access the materials, you need to first register for a course by clicking on the 'My Courses' tab. Then, go to the Learning Hub page, click on the image of the book for the level you registered for, and click on the 'Request Password' button on the page that appears. Once the system reviews your request, it will provide you with a username and password. Afterward, when you click on the topic you want to open, the Oxford Bookshelf site will automatically open in a new tab. Here, you will need to enter the provided username and password to log in. If you save your username and password, you can directly access the materials in the future. This way, you can easily access the materials

No, it is not possible to access materials from multiple levels simultaneously. In Flalingo, access to materials from different levels is restricted to promote consistent progression. You cannot access materials from other levels until you complete the previous level. This approach is designed to provide students with a systematic and sequential learning experience. Completing each level in order allows for gradual development of language skills and the establishment of a solid foundation.

Yes, you can use the materials outside of the lessons. The materials in Flalingo are not only designed to support you during the lessons but also provided in an accessible format to enhance your learning process. Outside of your lessons, you can review the textbook and practice exercises from the workbook using the materials. You can access the materials anytime and anywhere as long as you have internet connectivity.

No, you cannot download the materials from Flalingo to your computer. The materials are only available for online use. This allows you to access the materials from any device at any time as long as you have an internet connection.

You can find the assignments given by your tutor in the messaging module on the Flalingo platform. The messaging system is a convenient tool that allows you to interact with your tutor and receive assignments. If you haven't seen the assignment yet, you can send a message to your tutor to inquire about it.

Flalingo provides a tracking tool to monitor students' progress. After each lesson, tutors mark students' performance in the system to track their progress. Students can view their progress percentage at their current level and overall learning journey on their dashboard's progress bar. This progress bar visually enables students to track how far they have progressed. It helps motivate students to achieve their progress goals and allows them to monitor their advancement.

The personalized feedback feature involves tutors providing monthly reports to students, offering detailed information about their progress and performance. These reports go beyond generic statements and cover the student's individual skills, strengths, areas for improvement, and progress toward learning goals. Tutors pay special attention to evaluating student performance and focus on their individual needs. By providing personalized and meaningful feedback, students are empowered to track their progress effectively and work on their development.

Yes, students who complete the 30-hour course on Flalingo are awarded a certificate. This certificate signifies that the student has successfully completed the course and actively participated in language learning activities for a specific duration. You can track the process of obtaining the certificate through the "Certificate" tab in your student dashboard.