Conversation 1
Reschedule an appointment
Complete dialogue+
You need to move a car-service appointment.
Hi, I’m calling about my car-service appointment on Tuesday, September 15 at 3:30 p.m.
Sure. What would you like to change?
I can’t make that time. Could we move it to Thursday morning?
We have 10:00 a.m. or 11:30 a.m.
10:00 works. Just to confirm, that’s Thursday, September 17 at 10:00 a.m., correct?
Correct. I’ll send a confirmation message.
Identify the appointment, ask directly for a change, then repeat the weekday, date, and time. If people may be in different time zones, ask which zone applies.
- I need to reschedule my haircut from Friday afternoon.
- Do you have anything available after 5:00 p.m.?
- Will there be a fee for changing the appointment?
Conversation 2
Explain a service problem without guessing the cause
Complete dialogue+
You noticed a problem after routine car service.
Hi. I brought my car in yesterday for an oil change. This morning I noticed a small oil spot under the front of the car.
Is a warning light on?
No warning light is on. I don’t know what caused it, but I’d like someone to check it.
We can inspect it this afternoon.
Thank you. Could you give me a written estimate first and call me before doing work over $150?
Yes. We’ll contact you before any additional work.
Report what you observed, avoid guessing the cause, and name the next action you want. FTC guidance supports asking how work is priced, requesting a written estimate, and clarifying approval before work exceeds a stated amount; state requirements can differ.
- My internet service was installed Monday. The connection drops every evening.
- Could you check the line and tell me the next step?
Name the service or product
Identify the appointment, order, installation, or repair.
Give the relevant date
Say when the service happened or when the problem began.
Describe only what you observed
Separate the visible problem from an unverified cause.
Ask for a specific resolution
Request an inspection, correction, estimate, or confirmed next step.
Conversation 3
Confirm what you understood
Complete dialogue+
You are confirming a technician visit.
Let me make sure I have this right. The technician will arrive between noon and 2:00 p.m. on Friday.
Yes, that’s the arrival window.
The visit fee is $75, and you’ll call before adding any other charge. Is that correct?
Yes. Your confirmation number is A-4826.
Could you repeat that number more slowly, please?
A as in apple, four-eight-two-six.
Restate the details in your own words, ask a closed confirmation question, and request one unclear item again. Plain language and a small number of ideas make the confirmation easier to follow.
Five minutes
Rehearse the call aloud
- Read one dialogue aloud once, slowly.
- Hide it and retell the call using a fictional service, date, and request.
- Change one detail: the preferred time is unavailable, the agent asks a follow-up, or the estimated cost changes.
- Finish with a confirmation sentence containing the date, time, price, or next step.
- Repeat once without restarting after a mistake. Recover with: “Let me say that again more clearly.”
Choose how to continue
Use independent voice practice for repetition, or choose teacher guidance for a broader learning plan.
Repeat the conversation on your own
Use Flalingo’s AI speaking coach for a live voice conversation and feedback after you speak. Practise the structure with safe, fictional details.
Practice with the AI speaking coachChoose a guided long-term plan
Teacher-led Flalingo lessons are a separate option when you want personal teacher matching, live lessons, teacher feedback, and guidance across broader English goals.
Explore teacher-led Flalingo lessonsSources
- How to file a complaint about a company’s products or services
USAGov · Reviewed 10 Sept 2026
Documents, problem description, and requested resolution sequence; updated July 2, 2026.
- Auto Repair Basics
Federal Trade Commission · Reviewed 10 Sept 2026
Written estimates, pricing questions, and approval-before-additional-work context; state rules vary.
- Communication Strategies
Centers for Disease Control and Prevention · Reviewed 10 Sept 2026
Healthcare/public-health communication research used only for transferable simple-language, limited-concept, and restatement techniques; not consumer-service policy.